Brokerage Administration Manager

Berkshire Hathaway HomeServices Arizona Properties is looking to hire a Brokerage Administration Manager to join the N. Kierland, Scottsdale Office.

The Brokerage Administration Manager provides oversight and direction with the daily procedures of the Brokerage Department in Arizona. The position will also process closed sales transactions/contracts, calculate, and verify commissions and reconcile accounts, in addition to providing transaction follow-up and respond to and resolving commission questions. The position also provides support and work direction to the file review team and supports sales associates and branch management by reviewing transaction files.

Job Duties and Responsibilities

• Oversee the staff and daily processes of the Brokerage department to ensure compliance and accurate processing of transaction files.
• Provide work direction and training to staff and serve as a liaison with other departments
• Identify and resolve problems and inconsistencies to determine and initiate appropriate corrective procedures.
• Evaluate and recommend changes in methods and procedures in assigned are of responsibility.
• Apply organizational policies and ensure adherence to departmental procedures.
• Monitor and ensure entries are posted into the system properly.
• Ensure all transaction forms are updated within the paperless system, as well as notifying managers and sales associates of any changes to the forms.
• Process closed sales transactions/contracts for commission payment, and calculate, verify, and enter and distribute commission funds.
• Process reimbursements.
• Data enter rentals and referrals into the back-office system.
• Process open contract cancellations.
• Provide support to the file review team and branch management by conducting a daily review of all open sales and lease transactions to ensure that file reviews are occurring regularly. Will also ensure transaction files are in compliance in accordance with standards and regulations imposed by state and federal agencies as well as internal risk management guidelines dictated by the brokerage from the listing stage to the close of escrow.
• Maintain files and records and prepare and review reports.
• Complete month-end and other reconciliations.
• Respond to questions regarding commissions and research and resolve discrepancies. Assist in locating errors and filling out reports. Provides direction to staff on processing transaction documents.
• Working with branch managers to ensure accurate compensation agreements based on outlined qualifications.
• May coordinate office equipment repairs and maintain office supply inventory, sort, and distribute mail, and handle miscellaneous copying and filing.

Perform any additional manager related responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected timeframes and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor's degree in accounting, finance, business administration or related field; or equivalent work experience.

Experience:

• Minimum of five years of real estate experience.
• Brokers license required.

Knowledge and Skills:

• Prior Supervisory/Management Skills
• Ability to lead meetings and conduct business under a variety of situations.
• Effective interpersonal skills, leadership abilities, and ability to work as a member or a team-oriented environment.
• Problem solving abilities, attention to detail and able to meet deadlines.
• Ability to calculate figures; discounts, interest, commissions and reconcile accounts.
• Strong calculator and computer skills with Microsoft Office including Excel; and working knowledge of computer-based accounting programs.
• Effective oral and written communication skills.
• Analytical and a customer-service focus
• Ability to work in a team-oriented environment.
• Ability to prioritize and handle multiple tasks concurrently.

Wage:

Actual wage is based upon education and experience.

Benefits:

Full suite of benefits including Medical, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and PTO.

Location:

Scottsdale N-Kierland, AZ85254