Pitisci & Associates
Application Support Lead
Pitisci & Associates, Dallas, Texas, United States, 75215
APPLICATION SUPPORT LEAD
W2 CONTRACT - GC/USC ONLY
NO THIRD PARTIES
DALLAS, TX
HYBRID - ON-SITE 4 TIMES PER MONTH
Seeking an experienced Application Support Lead to join our Tax innovation team and drive support for critical business applications. This role requires a strong understanding of business functions, technology support, and troubleshooting expertise to resolve complex, strategic challenges. The ideal candidate will have extensive experience in application support within a service management framework, with demonstrated leadership abilities and proficiency in supporting diverse technical environments.
Responsibilities: •Provide end-to-end support for business-critical applications, troubleshooting issues to ensure continuity of service. •Enforce and monitor Service Level Agreements (SLAs), ensuring alignment with organizational needs and objectives. •Utilize ITIL service management principles to manage and resolve incidents, requests, and problem tickets within defined service standards. •Lead application support team in prioritizing tasks, managing multiple deadlines, and balancing conflicting priorities effectively. •Develop and maintain strong relationships with key stakeholders, including technical teams, business leaders, and end users, to drive collaborative problem-solving and proactive support. •Create and troubleshoot SQL queries, manage database interactions, and apply PowerShell scripting to enhance support capabilities. •Leverage expertise in ServiceNow for ticket management, reporting, and analysis to ensure effective incident resolution and improved service delivery. •Manage application support within Microsoft Azure (PaaS and IaaS), including virtual machines, databases, and networking components. •Apply knowledge of containerized applications and modern identity principles (OpenID, OAuth 2.0, SAML, MFA) to support secure and scalable solutions.
Experience:
Minimum 10 years in IT with progressive leadership responsibilities, with a focus on application support and service management.
Technical Skills: •Proficiency in SQL and PowerShell for efficient query handling and automation. •Hands-on experience with Microsoft Azure environments, including both PaaS and IaaS. •Familiarity with container architecture, including Docker and Kubernetes. •Solid understanding of identity management and security protocols such as OpenID, OAuth 2.0, SAML, and MFA.
Service Management:
Extensive ITIL ticket management experience, ideally with certifications in ITIL practices.
ServiceNow experience for managing, tracking, and reporting on support tickets.
W2 CONTRACT - GC/USC ONLY
NO THIRD PARTIES
DALLAS, TX
HYBRID - ON-SITE 4 TIMES PER MONTH
Seeking an experienced Application Support Lead to join our Tax innovation team and drive support for critical business applications. This role requires a strong understanding of business functions, technology support, and troubleshooting expertise to resolve complex, strategic challenges. The ideal candidate will have extensive experience in application support within a service management framework, with demonstrated leadership abilities and proficiency in supporting diverse technical environments.
Responsibilities: •Provide end-to-end support for business-critical applications, troubleshooting issues to ensure continuity of service. •Enforce and monitor Service Level Agreements (SLAs), ensuring alignment with organizational needs and objectives. •Utilize ITIL service management principles to manage and resolve incidents, requests, and problem tickets within defined service standards. •Lead application support team in prioritizing tasks, managing multiple deadlines, and balancing conflicting priorities effectively. •Develop and maintain strong relationships with key stakeholders, including technical teams, business leaders, and end users, to drive collaborative problem-solving and proactive support. •Create and troubleshoot SQL queries, manage database interactions, and apply PowerShell scripting to enhance support capabilities. •Leverage expertise in ServiceNow for ticket management, reporting, and analysis to ensure effective incident resolution and improved service delivery. •Manage application support within Microsoft Azure (PaaS and IaaS), including virtual machines, databases, and networking components. •Apply knowledge of containerized applications and modern identity principles (OpenID, OAuth 2.0, SAML, MFA) to support secure and scalable solutions.
Experience:
Minimum 10 years in IT with progressive leadership responsibilities, with a focus on application support and service management.
Technical Skills: •Proficiency in SQL and PowerShell for efficient query handling and automation. •Hands-on experience with Microsoft Azure environments, including both PaaS and IaaS. •Familiarity with container architecture, including Docker and Kubernetes. •Solid understanding of identity management and security protocols such as OpenID, OAuth 2.0, SAML, and MFA.
Service Management:
Extensive ITIL ticket management experience, ideally with certifications in ITIL practices.
ServiceNow experience for managing, tracking, and reporting on support tickets.