Collections/Customer Support Representative

Qualifications: Must be highly organized and detail oriented Strong problem solving and follow-up skills Proficient with 10-key and must be able to type minimum 40 WPM Excellent written and verbal communication Ability to work independently and be part of a team Job Responsibilities: Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older Reconcile credit memos and pre-payments against open invoices Work cross functionally with internal stakeholders to resolve customer issues in a timely manner Maintain accurate customer records in ERP system Accountable for achieving monthly retention/collection goals Send account statement and dunning letters as required Perform additional assignments as directed by the Accounting Manager Preferred Customer Support Experience Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.