Service Dispatcher

A client of Insight Global is looking for a Dispatcher to join their Sacramento team The Dispatcher will be responsible for: Receive inbound calls and, or emails, identify the nature of the call and, or email and document all information according to standard operating procedures and dispatch technicians accordingly Provide customers with updates and estimated time of arrivals and verify technician check-in and check-out Enter new customer information into the internal database; also update and maintain customer database master files Payroll entry: Using the SRS payroll report needs to review all labor entries from system to confirm they have been applied correctly. Add general ledger codes to payroll entries if needed and process expense reports. Scan and submit backflow reports to applicable city utilities Purchase order distribution: field technicians will call in to obtain a purchase order job number if a vendor is not listed in the phone APP. The dispatcher will verify job number and vendor information, save the purchase order number in internal system awaiting cost Receive incoming emails from the Accounts Payable department and outside vendors regarding invoices Responsible for the accurate entry, proofing, and maintenance of purchase orders Initiates contact with vendors to check the availability of needed documents Work Authorization: Required Skills & Experience 2 years of experience as a Dispatcher or Scheduler from a Construction, Plumbing, HVAC or Medical industry background 3 years of experience with data entry and experience multitasking Experience and ability to create service work orders and dispatch technicians Experience reviewing and resolving purchase order and invoice discrepancies Experience working with Project Managers, Sales Managers, Field Technicians, Installers and clients or vendors Experience transferring calls and experience working with multiple phone lines, high call volume environments Commercial or Residential experience Open Hourly Pay: $25.00 - $27.00 per hour Onsite role in Sacramento five days per week