Sales Associate

OUR HISTORY Messika is a luxury French jewelry Maison, designed by Valerie Messika. The Sales Associate role is to embody Valerie Messika’s passion and creativity for diamonds and jewelry design. The Sales Associate must be skilled at developing and nurturing client relationships, while identifying opportunities to expand upon the client’s personal collection of fine and high-end jewelry. The Sales Associate must hold the critical position of acting as a Messika brand ambassador, consistently exceeding client expectations, and achieving their individual monthly sales targets. His or Her passion and entrepreneurial spirit is conveyed in every conversation and imperative for the success of this important role. This Sales Associates position will be located in our Aventura Mall Boutique POSITION'S MAIN DUTIES & RESPONSABILITIES Provide exceptional customer service by greeting, listening, and assisting clients by exceeding their expectations and demonstrating excellent knowledge of jewelry product and styling Present the Messika brand in accordance with the brand’s image Suggesting jewelry based on the client’s personal style and needs Conveying Messika jewelry by staying true to the Maison’s history and spirit Being attentive to the customer’s expectation and acting accordingly Proactive with client outreach and demonstrating strong client follow-up skills Ensuring that the client’s deliveries are prepared and organized Receiving and monitoring of client product exchanges and repairs Operating the sales system by updating and monitoring sales recording and client database Understanding that being a Messika ambassador means conveying the brand’s spirit even outside of the boutique, by always looking for opportunities to bring in new clientele ADDITIONNAL RESPONSABILITIES Physically and attentively managing the boutique’s inventory, product replenishment, and storage Responsible for producing an effective quality control Handling credit, cash, and tax reduction; always ensuring proper identification is requested of the client Offering the client meticulous and sophisticated packaging Ensuring the boutique is always presentable and welcoming, helping with the boutique’s maintenance and upkeep QUALIFICATIONS A least 3 years proven previous retail sales experience in fine jewelry or luxury environment Well-developed written and verbal skills Excellent interpersonal skills with the ability to build and maintain strong working relationships Strong organizational skills and attention to detail is a must Ability to multi-task, work in high pressure environment Self-starter / proactive mindset / passion for learning Positive energy and genuine desire to work with people Passion for the Brand and thriving in a selling environment Intellectual curiosity and passion for learning Bachelor’s degree in business-related field is a plus Additional language skills are a plus Passionate about luxury