Order Fulfillment and Operations Coordinator

About Us At Just Ice Tea, we’re on a mission to help consumers “Eat (and Drink) the Change they wish to see in the world,” starting with our product line: Just Ice Tea. When their beloved brand was discontinued, Honest Tea Co-Founders Seth Goldman and Barry Nalebuff partnered with Celebrity Chef Spike Mendelsohn to brew a new, delicious tasting beverage that supports fair trade and organic farming. Launched in fall 2022 through Eat the Change, Just Ice Tea™ now offers 12 varieties of unsweetened and just sweet enough teas made with clean, easily recognizable ingredients. Through its commitment to fair trade, Just Ice Tea helps provide a more just, healthier way of life for our farmers and our planet—and healthier options for you. This is Just Ice Tea, but it’s also so much more. Position Summary Just Ice Tea is seeking an Order Fulfillment and Operations Coordinator to manage the end-to-end order fulfillment process, ensuring that all products are delivered to customers accurately and on time. This role requires close collaboration with operations, sales, and finance teams to streamline processes, maintain inventory accuracy, and ensure billing alignment. The ideal candidate is a creative self-starter and strategic thinker comfortable hitting the ground running in a fast-growth culture and can adjust rapidly to the changing landscape of a start-up brand. A challenger mindset and tolerance for ambiguity and risk is a must. Key Responsibilities Order Management: Process weekly customer orders and oversee them through the entire fulfillment cycle. Monitor and track orders to ensure timely delivery to customers. Inventory and Operations Coordination: Collaborate with the Operations team to confirm proper stock levels are available. Identify and resolve inventory-related issues that may impact order fulfillment. Billing and Discounts: Ensure all necessary information is provided to the accounting team for accurate billing. Collaborate with sales and finance to apply discounts in accordance with established policies. Administrative Support: Complete new item forms as required by the sales team. Assist with formatting and preparing reports as needed. Skills & Qualifications Proficiency in NetSuite or other cloud-based ERP systems. Experience with EDI (Electronic Data Interchange) systems. Strong understanding of inventory control practices. Advanced Microsoft Excel skills, particularly with pivot tables. Familiarity with Asana or similar task management tools. Knowledge of e-business or e-procurement systems. Proven troubleshooting and problem-solving abilities. Demonstrated business ethics and integrity. Strong time management and prioritization skills, with the ability to adapt to changing priorities throughout the day. Team-oriented mindset with a willingness to assist on additional tasks to support the team when primary responsibilities are complete. Demonstrated ability to learn new systems and processes and flex quickly. Ability to travel as needed. Details This is a full-time position based in Bethesda, MD and will report to the Distribution Director.