Rolex Client Advisor

Rolex Boutique Client Advisor Job Title: Client Advisor Location: Rolex Boutique Topanga Plaza Reports to: Boutique Manager Job Summary: As a Rolex Client Advisor, you will be the face of our brand, playing a key role in providing exceptional service, as well as developing long lasting relationships through strategic client engagement. Key Responsibilities: • Client Engagement: Greet and assist clients, providing tailored recommendations based on their preferences and needs. • Product Knowledge: Maintain a deep understanding of our brand, including story telling. • Sales Achievement: Meet and exceed individual sales targets while contributing to overall boutique goals. • Relationship Building: Develop and maintain strong relationships with clients to encourage repeat business and referrals. • Visual Merchandising: Assist in maintaining an inviting and aesthetically pleasing boutique environment. • Inventory Management: Help manage stock levels, assist with inventory counts, and ensure the boutique is well-stocked. • Team Collaboration: Work closely with other team members to create a cohesive and supportive work environment. • KPI/CRM: Meet and exceed key performance and client management metrics (i.e. up to date completed trainings, advanced digital accuracy of client information, client outreach and follow up). • Mystery Shop: Score a minimum of 85% on mystery shop when applicable. Qualifications: • Experience: Previous experience in retail, luxury sales, or hospitality is preferred. • Communication Skills: Excellent verbal and written communication skills, with a strong ability to connect with diverse clientele. • Sales Skills: Proven track record of achieving sales goals and demonstrating strong story telling. • Interpersonal Skills: Ability to build rapport and foster trust with clients. • Attention to Detail: Strong organizational skills with a keen eye for detail. Additional Requirements: • Availability to work flexible hours, including weekends and holidays. • Passion for the brand and knowledge of current trends in the industry. Benefits: • Competitive salary and bonus structure. • Opportunities for professional development and career growth.