Program Manager Scrum Master

This is an on-site position in Miami, FL A leading provider of complete IT infrastructure and security management solutions for MSPs and internal IT organizations worldwide is seeking a Technical Program Manager/Scrum Master to join the agile development team. You will be responsible for driving cross-functional collaboration, ensuring successful project execution, and delivering high-quality software products on time. Your role will involve facilitating scrum ceremonies, coaching the team on agile best practices, and acting as a liaison between the team, product owner, stakeholders, and management. Key Responsibilities • Develop and execute comprehensive program plans, ensuring alignment with organizational goals. • Define project scope, goals, and deliverables in collaboration with stakeholders. • Organize and facilitate scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. • Manage all Jira processes, reporting, and dashboards for the engineering team. • Track and communicate the team's progress, velocity, and sprint goals using appropriate tools and metrics. • Remove impediments and blockers that hinder the team's progress and performance. • Coordinate and allocate resources effectively to ensure project success. • Facilitate communication and collaboration across various teams, ensuring a unified approach to program delivery. • Coach the team on agile best practices, self-organization, and cross-functionality. • Manage risks, issues, and dependencies, escalating them as necessary. • Oversee the quality of deliverables, ensuring they meet established standards and requirements. • Foster a culture of continuous improvement and innovation within the team and organization. • Regularly communicate program status, milestones, and risks to stakeholders at all levels. Qualifications and Experience • Bachelor's degree in Computer Science, Engineering, or a related field. • Certified Scrum Master (CSM) or equivalent certification. • At least 3 years of experience as a Scrum Master or Agile Coach in a software development environment. • Proficient in Agile methodologies, tools, and techniques, such as Scrum, Kanban, XP, Jira, Trello, etc. • Excellent communication, leadership, facilitation, and conflict resolution skills. • Strong organizational skills with proven attention to detail in a deadline-driven environment. • Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities. • Knowledge of software development life cycle, testing, and quality assurance processes.