Program Manager Scrum Master Job at MSH in Miami

*This is an on-site position in Miami, FL

A leading provider of complete IT infrastructure and security management solutions for MSPs and internal IT organizations worldwide is seeking a Technical Program Manager/Scrum Master to join the agile development team. You will be responsible for driving cross-functional collaboration, ensuring successful project execution, and delivering high-quality software products on time. Your role will involve facilitating scrum ceremonies, coaching the team on agile best practices, and acting as a liaison between the team, product owner, stakeholders, and management.

Key Responsibilities

Develop and execute comprehensive program plans, ensuring alignment with organizational goals.

Define project scope, goals, and deliverables in collaboration with stakeholders.

Organize and facilitate scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Manage all Jira processes, reporting, and dashboards for the engineering team.

Track and communicate the team's progress, velocity, and sprint goals using appropriate tools and metrics.

Remove impediments and blockers that hinder the team's progress and performance.

Coordinate and allocate resources effectively to ensure project success.

Facilitate communication and collaboration across various teams, ensuring a unified approach to program delivery.

Coach the team on agile best practices, self-organization, and cross-functionality.

Manage risks, issues, and dependencies, escalating them as necessary.

Oversee the quality of deliverables, ensuring they meet established standards and requirements.

Foster a culture of continuous improvement and innovation within the team and organization.

Regularly communicate program status, milestones, and risks to stakeholders at all levels.

Qualifications and Experience

Bachelor's degree in Computer Science, Engineering, or a related field.

Certified Scrum Master (CSM) or equivalent certification.

At least 3 years of experience as a Scrum Master or Agile Coach in a software development environment.

Proficient in Agile methodologies, tools, and techniques, such as Scrum, Kanban, XP, Jira, Trello, etc.

Excellent communication, leadership, facilitation, and conflict resolution skills.

Strong organizational skills with proven attention to detail in a deadline-driven environment.

Ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.

Knowledge of software development life cycle, testing, and quality assurance processes.