General Manager | Kalamazoo Country Club

Overview Top Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a team that is fun, high-energy, and passionate You will have the opportunity to grow your skills and experience in an environment that fosters growth and development. Kalamazoo Country Club The Kalamazoo Country Club is a jewel tucked in the heart of Kalamazoo that will take you away from the hustle of the city to a breathtakingly beautiful and serene year-round resort. Enjoyable activities are in full swing every month at KCC. Each month we feature unique social events for both adults and children. Family time is a focus at KCC with youth enrichment activities and events scheduled weekly indoors as well as outdoors. During spring and summer, you will find our Members outside golfing, swimming, playing pickleball and tennis, socializing and participating in events on our patios and grounds. In the winter look for members playing platform tennis, sledding, ice fishing, cross-country skiing, and snowshoeing, as well as participating in indoor programming, dining, and family memory-making celebrations. The Club's incredible landscape, preserved for over a century, makes for one of the most magical locations in Southwest Michigan. The Club is embarking on a complete transformation over the next few years, beginning with a new, world-class Clubhouse (over 80,000 sqft) on recently acquired land adjacent to the existing property. This clubhouse is designed to offer the membership a plethora of amenities and services that include a full service bar & restaurant, a quick service restaurant, six bowling lanes, movie theater, and state of the art fitness center. Additional amenities located at the clubhouse include world class aquatics and racquet offerings. For aquatics, we will feature two swimming pools, a family friendly splash pad, and a water slide. Our new racquet areas will have three indoor tennis courts, 4 outdoor pickleball courts and 4 platform courts. In addition, the Golf Performance Center will include the latest technologies available including six indoor/outdoor hitting bays with Trackman simulators, a putting studio complete with a ZEN putting stage and PUTTVIEW green, along with several of the latest teaching aids available for use. Also, on this new piece of property will be a brand-new Executive Course designed by Andrew Green, a 30,000 sq ft putting green, short game park / wedge range, and driving range. Once the Clubhouse and surrounding golf amenities are completed (Fall of 2025) Andrew Green will focus his efforts on completely redesigning the current Championship golf course, which will be his first in the world. Responsibilities What You'll Be Doing The General Manager reports directly to the Chief Executive Officer of Greenleaf Hospitality Group. As the General Manager, your role encompasses the comprehensive management of club operations, including golf, food and beverage, fitness, racquet sports, and social experiences, while also guiding the implementation of a healthy governance model for the club. Your leadership will ensure the seamless integration of all club activities, fostering an environment where members feel valued and staff are motivated to deliver outstanding experiences and service. You will be responsible for steering the club towards financial stability and growth, maintaining the club's esteemed reputation within the community and the industry. Key responsibilities include strategic planning, financial management, member relations, staff leadership, and operational oversight. You will work closely with the Chief Executive Officer to align club operations with strategic goals, ensuring that Kalamazoo Country Club remains a leader in the private club sector. This position offers the unique opportunity to make a significant impact on the club's future, enhancing the member experience and fostering a culture of excellence. The ideal candidate will bring a blend of experience, innovation, and passion for the private club industry, ready to lead Kalamazoo Country Club into its next chapter of success. Strategic Leadership: Ability to set clear visions for the club's future and steer the team towards achieving these goals, considering the club's mission to operate as a private golf club for the social and recreational benefit of its members. Operational Excellence: Proven ability to elevate Member Experience through strategic initiatives and personalized services, fostering a vibrant community atmosphere and enhancing overall member satisfaction and engagement. Financial Management: Strong financial acumen to oversee budgeting, financial planning, and financial reporting, ensuring financial predictability and sustainability. Demonstrated expertise in financial management, including strict adherence to budgets, proficient oversight of P&L statements, meticulous balance sheet analysis, and strategic cash flow management, ensuring fiscal health and operational efficiency of the Country Club. Strategic Initiative Identification: Possessing a keen ability to recognize and prioritize key strategic initiatives that align with Kalamazoo Country Club's vision and goals. This requires a deep understanding of the club's operations, member expectations, and industry trends. Member Relations: Exceptional skills in member engagement and relationship management, with an ability to understand and respond to member feedback, fostering a community-oriented environment. Team Development and Leadership: Ability to recruit, train, and motivate a high-performing team committed to operational excellence, member satisfaction, and continuous improvement. Innovation and Adaptability: Openness to new ideas and approaches, incorporating innovative solutions to enhance the club's offerings and adapt to changing member needs and market trends. Communication and Collaboration: Strong communication skills to effectively convey the club's vision to both internal teams and the wider member community, fostering an environment of collaboration and mutual respect. Time Management Skills: Possesses exceptional time management skills, adeptly balancing multiple priorities and deadlines to ensure efficient operations and project completion within expected timeframes. Commitment to Kalamazoo Country Club's Values: Be the Club's forefront representative, personifying its values and culture to members, staff, and the broader community, thereby strengthening the Club's brand and member loyalty. Capital Project Oversight: Possessing a strong understanding of capital project management, with the ability to work together with General Contractors, Architects, and Designers. This relies on the ability to bring the club's vision through in improved facilities that enhance the club's value and offerings. This also involves the management of project budgets, timelines, and scope matters. Qualifications What You Need for this Position Bachelor's degree preferred but not required 4-6 years of current or recent experience in golf industry/private club management experience. Exceptional leadership skills, with the ability to inspire and motivate a diverse team towards achieving shared goals. Strong financial acumen, with experience in managing budgets, financial planning, and reporting. Excellent interpersonal and communication skills, capable of building and maintaining positive relationships with members, staff, and the wider community. A commitment to delivering the highest standards of member service and experience. Strategic thinker with the ability to identify and implement innovative solutions and improvements. High energy, with a "can do" attitude Proactive and flexible in an environment of change Passion for learning and bettering oneself Able to stand for long periods of time, up to 8 hours or more Able to stoop and bend Able to lift up to 40 pounds from time to time Able to safely work with potentially dangerous chemicals and equipment Able to comply with safety and health code standards Able to handle responsibilities that require repetitive motion tasks CMAA member, GCSSA or PGA/LPGA membership preferred What's in it for You Annual bonus opportunity Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued 401K with 100% match up to 3% and 50% match up for the next 2% Medical/Dental/Vision/Disability/Life Insurance Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc. 10% discount on GHG outlets (1) shift meal provided per day Discounted hotel rates at Radisson Hotel Group branded properties worldwide Monthly cell phone stipends Annual leadership classes and trainings Parental Leave Program Flexible work schedule