Ticket Systems Assistant

Job Summary Salt Lake is a place where elevation meets aspiration. An active urban city set at the foot of spectacular mountains. A place for open minds and fresh perspectives. This is an exciting time to be in Salt Lake: a brand new $5.1B SLC International Airport expansion, a recently opened 700-key Hyatt Regency convention hotel, several new hotels in the development pipeline, population and business growth (Utah has been the fastest growing state in the nation since 2010, primarily driven by Salt lake), host of the 2023 NBA All-Star Game and recently announced as the preferred host of the 2034 Winter Olympics…Salt Lake is on fire, and we’re just getting started. Primary Responsibilities Provide guest and retail services for Super Pass ticketing and assorted pass products. Act as the primary point of contact for customer and venue service issues, technical support, and information for Salt Lake Ski Super Pass, Visit Salt Lake Connect Pass, Brewery Pass, Mural Tour, Discount Passport, and other passes as assigned. Maintain knowledge of Salt Lake venues, restaurants, bars, events, and other things to do. Maintain thorough knowledge of Visit Salt Lake campaigns, promotions, and products. Assist the Ticketing Manager in maintaining ongoing promotion and fulfillment elements. Troubleshoot technical issues for pass holders and venues. Data entry and reporting on various sites and media types. Some driving may be required. Other duties as assigned. Qualifications Excellent verbal and written communication skills and high attention to detail. Comfortable navigating and troubleshooting various computer programs. Comfortable with Microsoft Suite; especially Excel, Outlook, Teams, and PowerPoint. Comfortable working with tech-based info sources and databases. Ability to work independently on projects to completion, using written or verbal instructions. Cheerful personality and phone presence, with a passion for the Salt Lake area. Neat and professional appearance. Experience and interest in Tourism/Hospitality/Ski industry preferable. Hours 24 hours per week. Shifts are Saturday & Sunday, 8am-5pm (remote) plus one additional weekday in-office and some required holidays . Application Interested candidates are encouraged to submit their resume to our HR department at HRvisitSLvisitsaltlake.com . Visit Salt Lake is an equal-opportunity employer. We value diversity and encourage applicants from all backgrounds to apply. Only qualified candidates will be contacted for an interview. We thank all applicants for their interest in joining our team. Final candidates will be subject to a background and reference check. E/O/E