Desktop Support

Job Title: Desktop Support Job Type: Contract Location: Orange County & Culver City, California(Onsite) Irvine, CA- 92614, Culver City 90232 Job description: Responsibilities: • Supporting IT equipment in large corporate environment • IMAC Support - IT equipment Install/Move/Add/Change • Track and resolve customer incidents and requests through the ServiceNow ticketing tool • Troubleshoot and resolve hardware and software issues for Windows and MAC devices • Troubleshooting Hardware and Software issues for any Retail Stores (Payment Terminals, Printers, Scanners, Back-office PCs, Wi-Fi connectivity etc.) • Restoration and migration of user data • Shipping, receiving and disposal of IT equipment • Smart Hands support to assist other support groups such as networking, server and telecommunication teams • Printer and peripheral device support • Mobile device support • Inventory management of IT assets including asset auditing • Video Conference room equipment support and meeting support • Execute and follow appropriate KB articles • Special event support including potential after hours support requirements • VIP support • Travel requirement to customer offices and retail stores as and when required for troubleshooting IT issues Basic Qualification: • Windows and MAC hardware and software troubleshooting skills and experience • Ability to do in-depth research and troubleshooting for complex technical issues • Ability to complete all work tasks with minimal supervision • Excellent time management skills to prioritize workload • Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment • Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, Audio Video/Video Conference equipment, printers and the following PC hardware manufactures: Apple & HP. • Office 365 and Skype for Business/Skype Room Systems Troubleshooting • Basic understanding and troubleshooting of LAN and WAN infrastructure, including on-site servers, WAPs, switches, routers. • High level of flexibility and the ability to positively respond to changes in work requirements • Ability to operate and communicate effectively while under pressure is essential • Ability and willingness to learn new technologies • Willingness and skills necessary Customer Experience Skills • Excellent verbal and written communication skills • Good technical writing skills and a willingness to document all work performed • Ability to communicate and interact with both technical and non-technical customers • Strong customer service experience in a corporate environment • High level of professionalism and strong personal interaction skills • Good technical writing skills and a willingness to document all work performed