Information Technology Specialist

Duties Provide oversight, guidance, and direction of work on local and wide area network, network operations, remote access, classified and operational networks, cable plant, backup power systems, and security infrastructure. Grow the NASA Integrated Operations Center (NIOC) team through recognition, resolution of personnel matters, and training and development Edit, complete, and integrate the work generated by subject matter experts within NASA's NIOC, such as local and wide area network, network operations, remote access, classified/operational networks, power systems, or security infrastructure. Serve as coach and facilitator in coordinating team initiatives, policy implementation, and consensus building related to Integrated Operations systems. Oversee Integrated Operations performance management and policy/process compliance (management controls for Objectives and Key Results, Key Performance Indicators, Key Risk Indicators). Ensure the effectiveness, management, and execution of technical requirements for the enterprise architecture of the Integrated Operations Services. Coach team in selection and application of appropriate problem solving methods and techniques; lead team in identifying, distributing, and balancing workload among employees; arranging team training; monitor/report on status and progress of work. Perform planning, monitoring, management, execution, and reporting related to contractual statement of work and fiscal responsibilities of assigned work packages in support of Integrated Operations. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork. Requirements Conditions of Employment This position is open to U.S. citizens, nationals or those who owe allegiance to the U.S Position subject to pre-employment background security investigation. You must meet qualifications requirements by the closing date of this announcement. This position may require a one-year probationary period. Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level: Generating and/or applying theories, principles, practical concepts, systems, and processes related to some or all of the following areas: Network Services, Application Software, Operating Systems, Systems Analysis, Policy and Planning, Security, Cybersecurity, Data Management, Internet, Systems Administration, Customer Support, or Enterprise Architecture; Coordinating across enterprise IT organization(s) to collaborate, research, learn and/or implement operational capabilities while applying a wide range of qualitative and/or quantitative methods to assess service delivery effectiveness; Developing and delivering IT related briefings, project papers, status/staff reports, and correspondence to managers; AND IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education This job does not have an education qualification requirement. Additional information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement . By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. Employees may apply for this position. If selected, a break in service of at least 4 calendar days may be required prior to appointment to this position. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ictap. This is a bargaining unit position. If additional selections are made, those positions may or may not be in a bargaining unit. To learn more about bargaining units at NASA please click here NASA Unions (Bargaining Units) | NASA. Read more Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Direct Hire Authority: These positions will be filled through the Office of Personnel Management's Direct Hire Authority. Category rating and veterans' preference will not be considered in evaluating applicants. For more information on Direct Hire Authority, please see: OPM Direct Hire Fact Sheet. Veterans: Under the provisions of Direct Hire Authority, veterans' preference does not apply. However, applicants who are eligible for veterans' preference are encouraged to include that information in their application and submit supporting documentation (i.e. DD-214, or other substantiating documents). For more information please see: Veterans' Preference information on the FedsHireVets website. You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. You will be assessed on the following competencies: Attention to Detail Customer Service Oral Communication Problem Solving Information Systems/Network Security Network Management IT Architecture IT Service Management and Delivery Operations NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. NASA will not ask you to disclose criminal history record information during the application process or before we make a conditional/tentative offer of employment. If you apply for this position and are selected, NASA will conduct a suitability/security background investigation after you accept a tentative job offer. If you feel you are asked to disclose your criminal history before you accept a tentative offer and wish to file a complaint within 30 days, please contact: Agency-FCCJNASA.gov.