Automotive BDC Manager

Mercedes-Benz of Laguna Niguel, part of the prestigious Murgado Automotive Group, is searching for an experienced and energetic BDC (Business Development Center) Manager to take our customer service and sales support to the next level. If you have a passion for luxury vehicles, exceptional customer service, and leading a team, we want you on board. What You'll Do: Manage and oversee the daily operations of the BDC department, ensuring all leads are handled efficiently Develop and implement strategies to drive traffic to the dealership and increase sales and service appointments Train, motivate, and support BDC representatives to meet individual and team goals Monitor key performance indicators (KPIs) and adjust processes to enhance customer satisfaction and departmental efficiency Collaborate closely with sales, service, and marketing teams to ensure seamless communication and lead management Provide exceptional customer service and maintain positive client relationships Qualifications: Previous BDC Management experience required , preferably in the automotive industry Proven ability to lead and manage a successful team in a high-volume, fast-paced environment Strong communication skills and proficiency with CRM systems A customer-first mentality with a focus on building lasting relationships Analytical skills to track and improve department performance metrics Excellent organizational and time-management skills Why Work With Us? Competitive Salary : Plus performance-based bonuses Benefits Package : Medical, Dental, Vision, 401(k) with company match Career Growth : Opportunities to advance within the Murgado Automotive Group Work Environment : Supportive and collaborative team in a state-of-the-art dealership Luxury Brand : Represent one of the most prestigious brands in the automotive industry Employee Discounts : On vehicle purchases, parts, and service Apply Today If you're ready to take charge and lead a dynamic team while working with a luxury brand like Mercedes-Benz, we want to meet you Join the Murgado Automotive Group and be part of our commitment to excellence in customer service. $125,000 - $150,000 a year Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.