Senior Flight Logistics Coordinator

Air Partner, a world-leading international aviation services group are looking for a Senior Flight Coordinator to be responsible for providing trip support to the US private jets broking team, in addition to supporting the Director of Trip Support with day-to-day supervision, scheduling, and training of the overall Trip Support team. The role will encompass a variety of tasks including pre-flight logistics, current-day operations, and post-flight follow-through. The Trip Support team provides service to our clients 24/7/365 and delivers a seamless, elite customer experience to both external and internal customers. This role is office based in Chamblee, Georgia, and the successful candidate must be able to reasonably commute to this base for all shifts. You will be an Air Partner Ambassador oversee all flight operations logistics, starting 72 hours through the post-flight journey and ensure and elite customer service. You will also: Confirm the details of the customer journey with suppliers and operators Generate complete and timely flight briefs to the clients Following movements and notifying clients and monitoring operations on flight day Arrange logistics and updating logistics for clients as needed, including ground transportation, catering or other specific requests for clients Proactively research potential flight issues (i.e. Weather delays/diversions, alternate airports, slot/parking/permit constraints, etc.) Escalate and clearly communicate any potential flight issues Complete a pre-flight review of crew qualifications utilizing Air Partner’s high safety standards; ensuring all company safety and quality processes are followed Provide accurate, complete, and concise pass down of information to ensure all is kept apprised of all details being handled and outstanding items Fully utilize the company CRM and other flight operations systems Maintain the client and supplier database Ensure full compliance with company procedures, protocols and safety standards Support the Customer First initiative to its fullest extent You will also support the Director of Trip Support and SVP, Private Jets with the following: · On-going development of training materials and new hire training · On-going schedule management and workload forecasting for Trip Support · Management of departmental policies and procedures · Monitoring overall service delivery, ensuring department SLAs are achieved · Serve as primary decision maker when Director of Trip Support is not available · Participating in on-going team recruitment, assisting with interviews and recommendations for potential hires · Performing special projects as required · Participating in department structure strategy and contributing to the development of best operational practices What we are looking for: · Previous work experience in a similar role · General knowledge of aviation, geography, and travel logistics · Private aviation knowledge of Part 135 operations · An understanding of the US and international charter market and regulatory environment · Determination and accountability with a strong work ethic · A passionate leader · Experience in training and coaching team members, preferred · Effective management of employee scheduling solutions · Organization skills with the ability to prioritize in time-sensitive situations · An elite level attention to detail. · Customer-focus with strong interpersonal skills · Excellent verbal and written communication skills · A solution-oriented individual with and ability to solve complex logistical puzzles daily · A flexible and supportive team leader that is strong and self-motivated · An ability to work holidays and variable shifts as needed · Strong negotiation and quantitative skills · An ability to promote the Air Partner culture and brand at all times · IT literacy with proficiency in Microsoft Office, and the ability to quickly learn new systems · Experience with Avinode, FlightBridge, or Microsoft Dynamics 365 is a plus About us: Welcome to Air Partner – where the skies are not the limit, they're just the beginning ​ ​ Established in 1961, Air Partner is an international aviation services group and we're inviting you to join our crew. As a key player in the Wheels Up family, we're soaring to new heights in private aviation and aviation services with a team of over 2000 professionals globally. We're also proudly a Delta Air Lines premium partner – talk about flying in good company​ ​ Providing world class aircraft charter services and aviation safety and security solutions, we're the go-to for industry giants, commerce champions, governments, and private jetsetters. We also flex our wings in both civil and military circles globally.​ Our Charter Division comprises of group charter, private jets, cargo, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo charters aircraft of every size to fly almost any cargo anywhere, at any time.​ ​ But we're not just about the skies; we're about creating an atmosphere where you can thrive. We're committed to diversity, equity, and inclusion, and it's not just lip service. Our Environmental, Social, and Governance Strategy and our Diversity, Equity & Inclusion forum aren't just policies; they're our way of life. ​ We were the first corporate sponsor of the European Pride in Aviation Network (EPAN) and proudly support our local communities through charitable initiatives and volunteering.​ ​ We're not just a company; we're a family, and we're on the lookout for more incredible individuals. Are you ready to belong? If you're thinking, "That's the place for me" – we'd love to learn more about you. Plus, we're not just saying it; as a Disability Confident employer we guarantee an interview for any disabled person meeting our job criteria. And If you require any reasonable adjustment during any part of the recruitment process, just please let us know. That's not just a promise; it's our commitment to an inclusive future.​ ​ What's the next step? A virtual interview where you get to show your stuff to our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident.​ ​