Office Manager - Queen of Heaven Catholic Cemetery & Funeral Home

General Job Brief Under the direct supervision of the Location Manager/Cemetery Manager, the Office Manager owns the customer service experience and oversees the general administrative function and activities of the front office. The Office Manager oversees front office staff and the daily work activities of the front office. The Office Manager answers and directs all incoming phone calls, serves as first point of contact to greet and offer hospitality for all visitors and directs them to the appropriate personnel. The Office Manager performs data entry duties and is responsible for all incoming and outgoing mail. Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.) • Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs. • Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents. • Oversees funeral home check book and month end report • Maintains inventory of office supplies; orders new supplies as needed. • Maintains office files; implements an efficient system for other staff to access files and records. • Greet and Check in visitors to their appointments. • Answers all incoming phone calls and directs them to the appropriate department. • Provides administrative and clerical assistance to Family Service Counselor(s), location managers and Funeral Directors. • Oversee the internal training program for receptionist or other front desk support. • General data entry responsibilities. • Processes, posts, sorts, and delivers all mail daily. • Receives and processes contract payments. • Performs filing functions as required. • Provide information and sign-up families to flower tribute program upon request. • Assure flower orders have been sent to the grounds on date stamp requested by family. Other Duties and Responsibilities Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Location/Cemetery Manager, and not necessarily mentioned in this description, will be expected. Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.) Bilingual a plus. Practicing Roman Catholic preferred. Previous cemetery/funeral home experience preferred. Extensive knowledge of office management procedures. High attention to detail and accuracy; highly organized. Ability to effectively communicate with others and to work harmoniously with related personnel. Excellent time management skills with a proven ability to meet deadlines. Ability to type at least 60 words per minute. Excellent oral and written communication skills. Proficient in Microsoft Office Suite or related software and typical front office machinery. Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to work rotating Saturdays. Requirements Education and Experience ( Classification is typically expected to possess.) Bachelor's Degree or a combination of High School Diploma or equivalent plus relevant experience. Must have a minimum of 5 year experience in a front office supervisor/management role while providing customer experience training to others.