CSpring is hiring: Remote Pharmacy Technician in Indianapolis

Description:

Come join the CSpring family and be a part of our exciting growth story! Together, we're all about unlocking potential – whether it's for our clients, colleagues, or the communities we serve.

CSpring is actively searching for a Pharmacy Technician to work with our Medicaid Pharmacy Customer Service Team. Our Medicaid Pharmacy Customer Service Team provides advanced inbound customer service for all Indiana Medicaid members and providers who have questions regarding pharmacy coverage and claims processing. As a Pharmacy Technician, you will utilize multi-line phones to respond to inquiries concerning in-network pharmacy locations, general coverage inquiries, and medication pricing.

**Please note that this position is fully remote, but only open to Indiana residents.**

Responsibilities

• Prep, review, and approve/deny requests for prescription prior authorization and/or appeal
• Scan, index, and prepare documents related to prior authorization and/or appeal request, verifying and updating patient/member profile information
• Compile medical notes (disease state, drug treatment history and current drug plan) from patient/provider in support of the request, review request against decision tree and approval protocol, and perform outreach for additional information as needed to support the request
• Update approved requests in claims systems and inform patient/provider of approval
• Forward applicable requests through additional review path, as needed
• Ensure Rx denial is communicated to patient/provider along with rationale

Requirements:

• Valid Indiana Pharmacy Technician license
• Valid national CPhT certification, or the ability to obtain within six months of hire
• 1-2 years of prior pharmacy experience (retail, LTC, hospital, etc.)
• High school diploma or GED
• Proficiency with computers, software systems, data entry, and Microsoft Office suite
• Strong time management, including the ability to organize and manage multiple priorities
• Strong customer-orientation
• Self-motivated to complete tasks on time
• Positive attitude
• Excellent interpersonal and communication skills
• Dedication to company values: Committed, Collaborative, Consultative, Caring
• Ability to pass E-Verify, a criminal background screen, and a pre-employment drug screen
• Ability to work overtime as needed to support department goals

Preferred Qualifications

• Prior experience working with Medicaid and/or with government healthcare
• Prior experience working in remote setting
• Call center experience
• Inbound/outbound call experience in any pharmacy setting

About CSpring

CSpring is a growing business and IT consulting firm in Indianapolis that's all about serving people well and delivering data-driven solutions. We aspire to be genuine partners in success by working as a true extension of our clients and following proven yet adaptable processes while embodying our core values each day. These values are the foundation of both our client and employee experiences, and the biggest reason that CSpring has been recognized as a Best Place to Work year over year. If you're committed, collaborative, consultative, and caring, you'll feel right at home with us.

Joining CSpring means joining our family – our Ohana. As part of our Ohana, expect clear communication, growth opportunities, and celebrations of success. You'll be informed, recognized, rewarded, and respected. Being part of CSpring’s Ohana also means building strong relationships. As part of our team, you will join us for quarterly updates, team building and community service events, learning lunches, and more. We offer a comprehensive compensation and benefits package, including Paid Time Off, Medical/Dental/Vision/Life/Disability insurance from day one, and a 401(k) with company matching.

Ready to be part of a positive, energetic, and supportive team? Apply now!