The People Concern
Senior Case Manager - Sojourn
The People Concern, Los Angeles, California, United States, 90079
Senior Case Manager - Sojourn
Los Angeles, CA, USA * Santa Monica, CA, USA
Req #11292
Friday, November 15, 2024
Role : Senior Case Manager
Reports to : Senior Program Manager
Program : Shelter Services
Department : Sojourn
Bilingual : Spanish/English strongly preferred
Location : Confidential
Schedule : Monday - Friday, 1:00 pm - 9:30 pm
Status : Full Time, Non-exempt (Hourly), Non-management
Benefits : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.
SUMMARY
Sojourn's mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children's empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families. Sojourn also works to educate the broader community and advance public policy that affirms the rights of oppressed populations.
RESPONSIBILITIES
Under the supervision of the Senior Program Manager, the Senior Case Manager will:
Maintain accurate progress notes and documentation of client services. Adhere to program/contract compliance as per guidelines and requirements mandated for DV programs, standards of confidentiality, HIPAA, safety, and crisis intervention. Train, assist and provide feedback to volunteers, Counselor Advocates, and Case Managers. Assist with tracking and data entry as needed, including daily shift logs, census reports, and other documentation. In collaboration with the program leadership staff, assist with the development of shelter client procedures and protocols. Coordinate and lead case-planning for clients. Provide direct services to clients including case management (housing, medical & social service advocacy, job development, transitional housing, etc.). Conduct intake/assessments/screenings of clients. Assist with client crises as needed using trauma-informed de-escalation and mediation techniques. Provide crisis intervention, safety planning, resources, and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline. Facilitate support groups for Adult and Child participants. Establish and maintain positive, productive working relationships with clients, staff, community partners, and stakeholders. Attend staff meetings, case conferences, training workshops, and community meetings as needed. Participate in maintaining the organization and cleanliness of the facility. Other Duties as Assigned. QUALIFICATIONS
Minimum of two years' experience in social services program or case management preferred; experience providing direct client services to domestic violence survivors preferred. Trustworthy, honest, and team player. Bilingual Spanish preferred. Ability to supervise participants with dignity and respect at all times. Must exhibit sound decision-making ability related to crisis and safety planning. Ability to work with a diverse population and implement cultural responsiveness. Ability to handle communications with the public, staff, and volunteers. Literate with the ability to operate basic computer functions. Able to maintain confidentiality. Willingness to work flexible hours as needed. Understanding of Domestic Violence Survivor population and their specific needs for services. Valid CA Driver's License, reliable automobile, auto insurance, and an acceptable driving record. Willingness to receive 40-hour Domestic Violence Training. Work Environment
Combination of field and shelter environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. May need to bend, stoop, twist and sit throughout the day. EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Provide honest, specific, and direct feedback. Create an environment where everyone is welcomed, valued, and respected. Collaborate. Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County. Benefits & Perks
Medical Insurance. Vision Insurance. Dental Insurance. Retirement Planning (403b) & Matching. Paid Holidays. Paid Vacation Days. Paid Sick Days. Employee Assistance Plans (EAP). TELUS Health. Flexible Spending Account (FSA). Basic Life / Accidental Death & Dismemberment (AD&D). Voluntary Short- and Long-Term Disability. Voluntary Pet Insurance. Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More. The People Concern University & Certificates. Corporate Discounts. Other details
Pay Type: Hourly. Min Hiring Rate: $26.77. Max Hiring Rate: $26.77. Travel Required: Yes. Required Education: High School.
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Maintain accurate progress notes and documentation of client services. Adhere to program/contract compliance as per guidelines and requirements mandated for DV programs, standards of confidentiality, HIPAA, safety, and crisis intervention. Train, assist and provide feedback to volunteers, Counselor Advocates, and Case Managers. Assist with tracking and data entry as needed, including daily shift logs, census reports, and other documentation. In collaboration with the program leadership staff, assist with the development of shelter client procedures and protocols. Coordinate and lead case-planning for clients. Provide direct services to clients including case management (housing, medical & social service advocacy, job development, transitional housing, etc.). Conduct intake/assessments/screenings of clients. Assist with client crises as needed using trauma-informed de-escalation and mediation techniques. Provide crisis intervention, safety planning, resources, and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline. Facilitate support groups for Adult and Child participants. Establish and maintain positive, productive working relationships with clients, staff, community partners, and stakeholders. Attend staff meetings, case conferences, training workshops, and community meetings as needed. Participate in maintaining the organization and cleanliness of the facility. Other Duties as Assigned. QUALIFICATIONS
Minimum of two years' experience in social services program or case management preferred; experience providing direct client services to domestic violence survivors preferred. Trustworthy, honest, and team player. Bilingual Spanish preferred. Ability to supervise participants with dignity and respect at all times. Must exhibit sound decision-making ability related to crisis and safety planning. Ability to work with a diverse population and implement cultural responsiveness. Ability to handle communications with the public, staff, and volunteers. Literate with the ability to operate basic computer functions. Able to maintain confidentiality. Willingness to work flexible hours as needed. Understanding of Domestic Violence Survivor population and their specific needs for services. Valid CA Driver's License, reliable automobile, auto insurance, and an acceptable driving record. Willingness to receive 40-hour Domestic Violence Training. Work Environment
Combination of field and shelter environment. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. May need to bend, stoop, twist and sit throughout the day. EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Provide honest, specific, and direct feedback. Create an environment where everyone is welcomed, valued, and respected. Collaborate. Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County. Benefits & Perks
Medical Insurance. Vision Insurance. Dental Insurance. Retirement Planning (403b) & Matching. Paid Holidays. Paid Vacation Days. Paid Sick Days. Employee Assistance Plans (EAP). TELUS Health. Flexible Spending Account (FSA). Basic Life / Accidental Death & Dismemberment (AD&D). Voluntary Short- and Long-Term Disability. Voluntary Pet Insurance. Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More. The People Concern University & Certificates. Corporate Discounts. Other details
Pay Type: Hourly. Min Hiring Rate: $26.77. Max Hiring Rate: $26.77. Travel Required: Yes. Required Education: High School.
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