The People Concern
Senior Case Manager - Sojourn
The People Concern, Santa Monica, California, United States, 90403
Senior Case Manager - Sojourn
Los Angeles, CA, USA * Santa Monica, CA, USA Req #11292
Role : Senior Case Manager Reports
to: Senior Program Manager Program : Shelter Services Department : Sojourn Bilingual : Spanish/English strongly preferred Location : Confidential Schedule : Monday - Friday, 1:00 pm - 9:30pm Status : Full Time, Non-exempt (Hourly), Non-management Benefits : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
SUMMARY Sojourn's mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children's empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families.
RESPONSIBILITIES Under the supervision of the Senior Program Manager, the Senior Case Manager will:
Maintain accurate progress notes and documentation of client services Adhere to program/contract compliance as per guidelines and requirements mandated for DV programs, standards of confidentiality, HIPPA, safety and crisis intervention. Train, assist and provide feedback to volunteers, Counselor Advocates and Case Managers Assist with tracking and data entry as needed, including daily shift logs, census reports and other documentation In collaboration with the program leadership staff, assist with development of shelter client procedures and protocols Coordinate and lead case-planning for clients Provide direct services to clients including case management (housing, medical & social service advocacy, job development, transitional housing, etc.) Conduct intake/assessments/screenings of clients Assist with client crises as needed (life skills, conflict resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques. Ensure implementation of empowerment model, harm reduction and trauma informed care methodologies. Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards. Assist with client entry and exit of programs Assist with transportation of program participants and their belongings to meetings such as court, doctors, community resources, and housing appointments as necessary. Facilitate support groups for Adult and Child Participants including but not limited to life skills, DV education, Parenting Education. Provide child-care occasionally Ensure adherence to guidelines for program participants under the supervision of management. Provide resources and referrals as needed Assist with life skills support and education such as grocery shopping, assistance with chores/cleaning, provision of child care. Establish and maintain positive, productive working relationships with clients, staff, community partners and community stakeholders. Attend staff meetings, case conferences, training workshops, and community meetings as needed. Take inventory of site needs and submit facility maintenance, IT, and supply order requests. Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings. Participate and conduct safety drills, routine facility checks to ensure compliance with county health standards. Participate in maintaining the organization and cleanliness of the facility. Submit and follow-up on all incident reports. Occasionally assist with agency-wide, inter-department, and/or community trainings related to DV and case management services. Work with management to report credible suspicions of child abuse. Other Duties as Assigned.
QUALIFICATIONS
Minimum of two years' experience in social services program or case management preferred; experience providing direct client services to domestic violence survivors preferred. Trustworthy, honest, and team player. Bilingual Spanish preferred. Ability to supervise participants with dignity and respect at all times. Must exhibit sound decision-making ability related to crisis and safety planning. Ability to work with a diverse population and implement cultural responsiveness. Ability to handle communications with public, TPC staff and volunteers via phone or in person. Literate with the ability to operate basic computer functions. Able to maintain confidentiality. Able to supervise sanitary conditions at all times. Willingness to work flexible hours as needed. Understanding of Domestic Violence Survivor population and their specific needs for services. Valid CA Driver's License, reliable automobile, auto insurance, and an acceptable driving record. Willingness to receive 40-hour Domestic Violence Training.
Work Environment
Combination of field and shelter environment (occasional coverage of other sites may be required). Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor.
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Provide honest, specific and direct feedback. Create an environment where everyone is welcomed valued and respected. Collaborate.
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment.
About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations.
Benefits & Perks
Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Discounts on various services The People Concern University & Certificates Corporate Discounts
Other details
Pay Type: Hourly Min Hiring Rate: $26.77 Max Hiring Rate: $26.77 Travel Required: Yes Required Education: High School
Apply Now
#J-18808-Ljbffr
Los Angeles, CA, USA * Santa Monica, CA, USA Req #11292
Role : Senior Case Manager Reports
to: Senior Program Manager Program : Shelter Services Department : Sojourn Bilingual : Spanish/English strongly preferred Location : Confidential Schedule : Monday - Friday, 1:00 pm - 9:30pm Status : Full Time, Non-exempt (Hourly), Non-management Benefits : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.
SUMMARY Sojourn's mission is to provide, without prejudice, shelter and support services to adult and child victims of domestic violence; prevent violence through non-dominant child-rearing, and the re-envisioning of gender stereotypes using a philosophy of nonviolence and individual empowerment; and work toward advancing social justice, locally and globally. Through shelter, support groups, workshops, hotline calls, children's empowerment programming, legal services, and service referrals, Sojourn brings safety, connection, and hope to individuals and families.
RESPONSIBILITIES Under the supervision of the Senior Program Manager, the Senior Case Manager will:
Maintain accurate progress notes and documentation of client services Adhere to program/contract compliance as per guidelines and requirements mandated for DV programs, standards of confidentiality, HIPPA, safety and crisis intervention. Train, assist and provide feedback to volunteers, Counselor Advocates and Case Managers Assist with tracking and data entry as needed, including daily shift logs, census reports and other documentation In collaboration with the program leadership staff, assist with development of shelter client procedures and protocols Coordinate and lead case-planning for clients Provide direct services to clients including case management (housing, medical & social service advocacy, job development, transitional housing, etc.) Conduct intake/assessments/screenings of clients Assist with client crises as needed (life skills, conflict resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques. Ensure implementation of empowerment model, harm reduction and trauma informed care methodologies. Provide crisis intervention, safety planning, resources and eligibility screenings for program services for potential program participants via Sojourn 24-hour hotline for DV crisis per DV best practices and standards. Assist with client entry and exit of programs Assist with transportation of program participants and their belongings to meetings such as court, doctors, community resources, and housing appointments as necessary. Facilitate support groups for Adult and Child Participants including but not limited to life skills, DV education, Parenting Education. Provide child-care occasionally Ensure adherence to guidelines for program participants under the supervision of management. Provide resources and referrals as needed Assist with life skills support and education such as grocery shopping, assistance with chores/cleaning, provision of child care. Establish and maintain positive, productive working relationships with clients, staff, community partners and community stakeholders. Attend staff meetings, case conferences, training workshops, and community meetings as needed. Take inventory of site needs and submit facility maintenance, IT, and supply order requests. Submit daily activity reports to leadership staff and effectively communicate on-site activities; ensure appropriate communication during shift transition meetings. Participate and conduct safety drills, routine facility checks to ensure compliance with county health standards. Participate in maintaining the organization and cleanliness of the facility. Submit and follow-up on all incident reports. Occasionally assist with agency-wide, inter-department, and/or community trainings related to DV and case management services. Work with management to report credible suspicions of child abuse. Other Duties as Assigned.
QUALIFICATIONS
Minimum of two years' experience in social services program or case management preferred; experience providing direct client services to domestic violence survivors preferred. Trustworthy, honest, and team player. Bilingual Spanish preferred. Ability to supervise participants with dignity and respect at all times. Must exhibit sound decision-making ability related to crisis and safety planning. Ability to work with a diverse population and implement cultural responsiveness. Ability to handle communications with public, TPC staff and volunteers via phone or in person. Literate with the ability to operate basic computer functions. Able to maintain confidentiality. Able to supervise sanitary conditions at all times. Willingness to work flexible hours as needed. Understanding of Domestic Violence Survivor population and their specific needs for services. Valid CA Driver's License, reliable automobile, auto insurance, and an acceptable driving record. Willingness to receive 40-hour Domestic Violence Training.
Work Environment
Combination of field and shelter environment (occasional coverage of other sites may be required). Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs. On occasion walk or drive to different local sites. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise and odor.
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Provide honest, specific and direct feedback. Create an environment where everyone is welcomed valued and respected. Collaborate.
Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment.
About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations.
Benefits & Perks
Medical Insurance Vision Insurance Dental Insurance Retirement Planning (403b) & Matching Paid Holidays Paid Vacation Days Paid Sick Days Employee Assistance Plans (EAP) TELUS Health Flexible Spending Account (FSA) Basic Life / Accidental Death & Dismemberment (AD&D) Voluntary Short- and Long-Term Disability Voluntary Pet Insurance Discounts on various services The People Concern University & Certificates Corporate Discounts
Other details
Pay Type: Hourly Min Hiring Rate: $26.77 Max Hiring Rate: $26.77 Travel Required: Yes Required Education: High School
Apply Now
#J-18808-Ljbffr