University of Washington
REFUND SPECIALIST
University of Washington, Seattle, Washington, us, 98127
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Benefits:
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website. The School of Dentistry has an outstanding opportunity for a
Refund Specialist (Patient Account Representative 2 (NE S SEIU 925 Non Supv))
to join their team. The School of Dentistry finance and accounting team supports all finance-related matters of the School of Dentistry including clinical accounting and cash handling for 13 dental clinics. Our team collaborates in a fast-paced environment with a high volume of insurance and patient revenue, while managing a complex clinical management system. The School of Dentistry finance and accounting team serves diverse populations and we are equally committed to supporting diversity and inclusion in the workplace. The Finance and Accounting office at the School of Dentistry (SoD) provides accounting support for the Dean’s Office, departments, and patient-care clinics throughout the School of Dentistry. In the clinical accounting area, this includes supervising staff who provide cash handling support, insurance and patient payment processing and posting, insurance and patient refunds processing and posting, claims processing, and patient statement processing for clinical activities generating annual revenues of approximately $20 million. The Cash Application Supervisor ensures that all accounting and cash handling activities are compliant with SoD, UW, state and federal policies and procedures. Under general supervision of the Accounting Supervisor, the Refund Specialist will: Review patient accounts and insurance payment records for credits and/or overpayments; prepare refunds to patients, insurance companies, and third parties as appropriate. Review accounts and payment records for accuracy; communicate with staff, physicians, students, patients, and insurance companies in order to coordinate refund efforts. Maintain accurate records and notes regarding refund activities; submit daily reports to Accounts Payable with payment information. DUTIES AND RESPONSIBILITIES Basic Function:
Coordinate the operation of a specialized or technical program. Typical Work: Review patient accounts and insurance payments referred by co-workers or worklists and analyze for credit balances and/or overpayments. Identify errors in payment posting, account adjustments, and/or charge entry and coordinate resolution with appropriate staff, physicians, or students. Prepare refunds to patients, insurance companies, and third parties as appropriate including supporting documentation and correspondence. Submit reports to UW Accounts Payable department and coordinate refund check generation. This includes follow-up communications, request to cancel and reissue a stale date check. Communicate and coordinate with staff, physicians, students, patients, and insurance company representatives in order to resolve issues and refunds. Maintain accurate records and notes for refunds generated and actions taken. Manage refunds documentation according to the School’s policy. Act as a primary person to review the unclaimed property process for the School. This includes generating an unclaimed property report and reviewing patient accounts with outstanding balances, recording the adjustment code and processing the unclaimed property letter. Manage deceased and bankruptcy accounts for the School. Act as a back-up person for main cashier tasks. This includes performing daily deposit process, processing the daily check scanner and daily deposit reconciliation to clinical revenue daily report from each front-desks. Act as a back-up person to perform daily mail sorting and distributions. Perform scanning and maintain scan database according to the School’s policy. Additional Responsibilities: Maintain confidentiality of all medical, financial or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Access and use the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes. MINIMUM REQUIREMENTS High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment. Equivalent education/experience. Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website. The School of Dentistry has an outstanding opportunity for a
Refund Specialist (Patient Account Representative 2 (NE S SEIU 925 Non Supv))
to join their team. The School of Dentistry finance and accounting team supports all finance-related matters of the School of Dentistry including clinical accounting and cash handling for 13 dental clinics. Our team collaborates in a fast-paced environment with a high volume of insurance and patient revenue, while managing a complex clinical management system. The School of Dentistry finance and accounting team serves diverse populations and we are equally committed to supporting diversity and inclusion in the workplace. The Finance and Accounting office at the School of Dentistry (SoD) provides accounting support for the Dean’s Office, departments, and patient-care clinics throughout the School of Dentistry. In the clinical accounting area, this includes supervising staff who provide cash handling support, insurance and patient payment processing and posting, insurance and patient refunds processing and posting, claims processing, and patient statement processing for clinical activities generating annual revenues of approximately $20 million. The Cash Application Supervisor ensures that all accounting and cash handling activities are compliant with SoD, UW, state and federal policies and procedures. Under general supervision of the Accounting Supervisor, the Refund Specialist will: Review patient accounts and insurance payment records for credits and/or overpayments; prepare refunds to patients, insurance companies, and third parties as appropriate. Review accounts and payment records for accuracy; communicate with staff, physicians, students, patients, and insurance companies in order to coordinate refund efforts. Maintain accurate records and notes regarding refund activities; submit daily reports to Accounts Payable with payment information. DUTIES AND RESPONSIBILITIES Basic Function:
Coordinate the operation of a specialized or technical program. Typical Work: Review patient accounts and insurance payments referred by co-workers or worklists and analyze for credit balances and/or overpayments. Identify errors in payment posting, account adjustments, and/or charge entry and coordinate resolution with appropriate staff, physicians, or students. Prepare refunds to patients, insurance companies, and third parties as appropriate including supporting documentation and correspondence. Submit reports to UW Accounts Payable department and coordinate refund check generation. This includes follow-up communications, request to cancel and reissue a stale date check. Communicate and coordinate with staff, physicians, students, patients, and insurance company representatives in order to resolve issues and refunds. Maintain accurate records and notes for refunds generated and actions taken. Manage refunds documentation according to the School’s policy. Act as a primary person to review the unclaimed property process for the School. This includes generating an unclaimed property report and reviewing patient accounts with outstanding balances, recording the adjustment code and processing the unclaimed property letter. Manage deceased and bankruptcy accounts for the School. Act as a back-up person for main cashier tasks. This includes performing daily deposit process, processing the daily check scanner and daily deposit reconciliation to clinical revenue daily report from each front-desks. Act as a back-up person to perform daily mail sorting and distributions. Perform scanning and maintain scan database according to the School’s policy. Additional Responsibilities: Maintain confidentiality of all medical, financial or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Access and use the minimum necessary patient identifiable information to perform job responsibilities and duties and only for authorized purposes. MINIMUM REQUIREMENTS High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment. Equivalent education/experience. Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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