Amgen
Patient Support Program Operations Supervisor
Amgen, Washington, District of Columbia, us, 20022
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.
Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Support Program Operations Supervisor
What you will do
In this vital role, you will join an incredible team that’s redefining Amgen’s patient support programs. You will handle industry-leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on dynamic brands and help build a best-in-class patient support program.
Under the general direction of Operational Program Leadership, the Supervisor is responsible for overseeing the day-to-day activities of the agent staff that support the program. The supervisor will report to the senior manager to help the program deliver on key performance metrics. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members regarding personal development and career path opportunities to drive employee engagement and retention.
Responsibilities:
Conduct daily monitoring of employee production to ensure teams meet or exceed performance and quality measures.
Conduct routine performance reviews and provide feedback to direct reports.
Actively coach staff.
Assist with the hiring and termination process.
Provide day-to-day updates to team members on job responsibilities.
Help associates resolve work-related issues.
Assist with the development of program training documents.
Ensure open communication with the staff.
Proactively identify program issues and propose solutions.
Maintain positive rapport with internal and external customers to identify areas for continuous program improvement.
Understand contract obligations.
Assist in the development of project task plans and standard operating procedures.
Analyze reports for trends and give recommendations.
Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
Perform related duties as assigned.
What we expect of you
The Patient Support Program Operations Supervisor professional we seek is a leader with these qualifications.
Basic Qualifications:
Doctorate degree
Or Master’s degree and 2 years of patient access/assistance, patient support programs, patient reimbursement experience and/or leadership experience
Or Bachelor’s degree and 4 years of patient access/assistance, patient support programs, patient reimbursement experience and/or leadership experience
Or Associate’s degree and 10 years of patient access/assistance, patient support programs, patient reimbursement experience and/or leadership experience
Or High school diploma / GED and 12 years of patient access/assistance, patient support programs, patient reimbursement experience and/or leadership experience
Preferred Qualifications:
3+ years of proven experience in a reimbursement HUB, medical insurance, physician’s office, or healthcare setting.
Bachelor’s degree preferred.
Previous supervisory or leadership experience preferred.
In-depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes.
Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and/or techniques to respond to the business needs.
What you can expect from us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities.
Apply now
for a career that defies imagination. Join us.
careers.amgen.com
#J-18808-Ljbffr
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller, happier lives.
Our award-winning culture is collaborative, innovative, and science-based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Patient Support Program Operations Supervisor
What you will do
In this vital role, you will join an incredible team that’s redefining Amgen’s patient support programs. You will handle industry-leading transformation of our overall patient support offerings. This is an outstanding opportunity to work on dynamic brands and help build a best-in-class patient support program.
Under the general direction of Operational Program Leadership, the Supervisor is responsible for overseeing the day-to-day activities of the agent staff that support the program. The supervisor will report to the senior manager to help the program deliver on key performance metrics. This individual will motivate, coach, and assist team members to achieve performance standards and quality measures. This role will also work with team members regarding personal development and career path opportunities to drive employee engagement and retention.
Responsibilities:
Conduct daily monitoring of employee production to ensure teams meet or exceed performance and quality measures.
Conduct routine performance reviews and provide feedback to direct reports.
Actively coach staff.
Assist with the hiring and termination process.
Provide day-to-day updates to team members on job responsibilities.
Help associates resolve work-related issues.
Assist with the development of program training documents.
Ensure open communication with the staff.
Proactively identify program issues and propose solutions.
Maintain positive rapport with internal and external customers to identify areas for continuous program improvement.
Understand contract obligations.
Assist in the development of project task plans and standard operating procedures.
Analyze reports for trends and give recommendations.
Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).
Perform related duties as assigned.
What we expect of you
The Patient Support Program Operations Supervisor professional we seek is a leader with these qualifications.
Basic Qualifications:
Doctorate degree
Or Master’s degree and 2 years of patient access/assistance, patient support programs, patient reimbursement experience and/or leadership experience
Or Bachelor’s degree and 4 years of patient access/assistance, patient support programs, patient reimbursement experience and/or leadership experience
Or Associate’s degree and 10 years of patient access/assistance, patient support programs, patient reimbursement experience and/or leadership experience
Or High school diploma / GED and 12 years of patient access/assistance, patient support programs, patient reimbursement experience and/or leadership experience
Preferred Qualifications:
3+ years of proven experience in a reimbursement HUB, medical insurance, physician’s office, or healthcare setting.
Bachelor’s degree preferred.
Previous supervisory or leadership experience preferred.
In-depth knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes.
Dynamic leader who can energize multidisciplinary work teams to learn and apply new skills and/or techniques to respond to the business needs.
What you can expect from us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities.
Apply now
for a career that defies imagination. Join us.
careers.amgen.com
#J-18808-Ljbffr