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Harmony Healing Center

Director of Clinical Operations

Harmony Healing Center, Haddonfield, New Jersey, us, 08033


Harmony Health Group recently underwent a significant organization-wide restructuring and has new leadership with a renewed focus on employee satisfaction and client care. We invite you to come see the changes for yourself!

We are currently seeking candidates for a full-time

Director of Clinical Operations

to join the team in

Cherry Hill, NJ ! In this role, you will be working with

adults undergoing treatment for mental health and/or substance abuse.

Position : Director of Clinical Operations

Location : Cherry Hill, NJ

Schedule : full time - 1st shift

Job Summary: The Operations Director is responsible for overseeing all facility and physical plant operations. This position is also responsible for providing supervision and support to the departments which fall under “Operations”, which includes, Behavioral and Mental Health Technicians, Maintenance & Janitorial, and Kitchen. The Operations Manager is responsible for: Overseeing, directing, and implementing all administrative, functional, and program operations of the organization’s Non-Clinical and Non-Medical departments and processes.

Duties/Responsibilities:

Supervises leadership of the Behavioral Health and Operational Service line.

Serve as the point of contact to the Compliance Department of reporting of Environment of Care

Plans, directs, and monitors structural changes in the program.

Assesses and communicates overall productivity, operations, and cost efficiency of services.

Directs and Advises staff on the workflow of daily operations.

Coordinates the evening and weekend on-call rotation schedule. Acts as on-call supervisor if necessary during weekdays and provides back-up support for weekend staff as needed.

Assists the Clinical and Medical Directors with facility operational decisions.

Resolve facility physical and procedural deficiencies.

Makes decisions on staff hiring/dismissal with input from the Clinical, Medical, and Operational Leadership team.

Participates in the development of documents for staff orientation and training for all staff in regard to Environment.

Maintains compliance with HIPAA regulations, Joint Commission policies, as well as State specific requirements.

Periodically assesses information based on the indicators, acting as evidenced through performance improvement initiatives to solve problems and pursue opportunities to improve overall quality of the physical plant and its operations.

Establishes and supports specific performance improvement initiatives in the area of Environment, Safety, and Emergency.

Reports to the Compliance Team on performance improvement activities on a quarterly and annual basis.

Provides mentorship to staff through demonstration, sharing knowledge, skills, and experience.

Monitors the performance of staff, including professional standards of practice.

Works with staff on performance improvement when areas of deficiency are identified.

Plans for identified training and educational needs of staff; Communicates training needs to Leadership.

Develop and manage yearly service line budget.

Monitors revenues and expenses in order to operate within the approved budget.

Submits required accounting records and associated reports.

Responsible for service line oversight and communication with project management.

Responsible for operational effectiveness to meet organizational goals.

Assist accounting with the creation of annual operating plans and budgets, and assess outcomes

Provide analyses that identify and address operational challenges and opportunities

Build organizational leadership capacity

Provide support to various organizational departments including human resources, clinical, and medical

Leads in the execution of the organization's mission and vision

Assess reports on all safety and incident issues on at least a monthly basis

Chairs and communicates action plans to staff regarding the proceedings of the Environment of Care Committee, and Emergency Operations Planning.

Education and Experience:

Masters Degree in Mental Health or Social Work

Licensure/Certification: LPC,or LCSW, LCADC or CCS in NJ

3-5 years experience in supervision and management

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