New Relic
Director, Enterprise Systems
New Relic, Seattle, Washington, us, 98127
Location(s):
Los Angeles, California, USA; Portland, Oregon, USA; San Francisco, California, USA; San Jose, California, USA; Seattle, Washington, USA; Work arrangement(s):
Fully Remote (works exclusively from home) Your opportunity:
As a Director Enterprise Systems, you will work with our team to transform our company's tech stack and internal systems by overseeing projects, resourcing, and delivery processes. You will also be responsible for working closely with customers, consulting team, developers, and management to ensure project success from kickoff to go-live. This is a remote-based role that requires excellent communication skills and the ability to use video calls, Slack, Zoom, and other asynchronous communication tools. What you'll do: Being responsible for the deliverables, schedule, and quality of the project Planning and managing team goals, project schedules, and new information Supervising current projects and coordinating all team members to keep roadmaps on track Communicating with Business Stakeholders about project requirements, scope, progress, and risks Running the daily stand-up for team status and blocker updates Identifying and creating overall team efficiencies Evaluating potential roadmap problems and developing solutions Deescalating customer issues effectively and timely Generating excitement and recognition of team accomplishments Act as liaison between customers and leadership to provide feedback on new feature developments Other duties as assigned This role requires: Participation in each phase of at least 4 full Salesforce / Integrations/Billing lifecycle implementations At least 10 years of Salesforce/ Integrations/ Billing lead or project management experience Experience managing IT projects dealing with the Software Development Life Cycle (SDLC) Strong organizational and communication skills Document management and ability to use project management tools Time management skills with the ability to meet deadlines and willingness to communicate with the customer effectively Excellent verbal and written communication skills Strong problem-solving aptitude and analytical mind with business acumen Detail-oriented, goal-driven, and self-motivated Experience working as part of a remote team Ability to solve problems creatively and effectively Independent and enjoys process optimization Bonus points if you have: Fostering a diverse, welcoming, and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit
this link
to submit your request. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process: Please note that visa sponsorship is not available for this position. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities, and perspectives. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at
this link . Estimated Base Pay Range:
$187,000 - $234,000. The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
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Los Angeles, California, USA; Portland, Oregon, USA; San Francisco, California, USA; San Jose, California, USA; Seattle, Washington, USA; Work arrangement(s):
Fully Remote (works exclusively from home) Your opportunity:
As a Director Enterprise Systems, you will work with our team to transform our company's tech stack and internal systems by overseeing projects, resourcing, and delivery processes. You will also be responsible for working closely with customers, consulting team, developers, and management to ensure project success from kickoff to go-live. This is a remote-based role that requires excellent communication skills and the ability to use video calls, Slack, Zoom, and other asynchronous communication tools. What you'll do: Being responsible for the deliverables, schedule, and quality of the project Planning and managing team goals, project schedules, and new information Supervising current projects and coordinating all team members to keep roadmaps on track Communicating with Business Stakeholders about project requirements, scope, progress, and risks Running the daily stand-up for team status and blocker updates Identifying and creating overall team efficiencies Evaluating potential roadmap problems and developing solutions Deescalating customer issues effectively and timely Generating excitement and recognition of team accomplishments Act as liaison between customers and leadership to provide feedback on new feature developments Other duties as assigned This role requires: Participation in each phase of at least 4 full Salesforce / Integrations/Billing lifecycle implementations At least 10 years of Salesforce/ Integrations/ Billing lead or project management experience Experience managing IT projects dealing with the Software Development Life Cycle (SDLC) Strong organizational and communication skills Document management and ability to use project management tools Time management skills with the ability to meet deadlines and willingness to communicate with the customer effectively Excellent verbal and written communication skills Strong problem-solving aptitude and analytical mind with business acumen Detail-oriented, goal-driven, and self-motivated Experience working as part of a remote team Ability to solve problems creatively and effectively Independent and enjoys process optimization Bonus points if you have: Fostering a diverse, welcoming, and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit
this link
to submit your request. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process: Please note that visa sponsorship is not available for this position. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities, and perspectives. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at
this link . Estimated Base Pay Range:
$187,000 - $234,000. The pay range above represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
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