Intelligent Audit
Client Success Director
Intelligent Audit, Rochelle Park, New Jersey, us, 07662
Job Title: Client Success Director
Reports to : Vice President Of Client Success
Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our clients become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our clients remove inefficiencies in their global transportation spend. The Client Success Director will be responsible for the client’s success and growth with Intelligent Audit for Tier 1 & 2 accounts.
What You Will Do:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:
Foster relationship with decision maker at owned client accounts
Identify upsell opportunities
Prep for renewal success
Achieve annual quota
Maintain 100% controllable, client retention
Act as an internal advocate for the client
Act as an escalation point for the client
Drive quarterly business reviews
Participate in regular client check ins
Coach CSM’s on needs, opportunities for improvement
Weekly check and reporting against KPI’s
Weekly check and escalate against client health dashboard
Monitor margin reporting and take action as needed
Ensure CRM stays up to date
What You Will Bring:
Excellent verbal, interpersonal and written communication skills
Team player with the ability to operate effectively in a fast-paced environment
Ability to work with all levels of internal staff, as well as outside clients and partners
Strong Customer Facing experience.
Strong analytical, problem-solving, and decision-making capabilities
Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Sharepoint)
Ability to communicate effectively with both technical and non-technical audiences
Comfort with a remote team environment
Demonstrated success in a collaborative, entrepreneurial and dynamic work environment
Minimum Qualifications
:
Bachelor’s degree or similar experience
Minimum 7+ years of experience (Account Management, Audit, Logistics, Transportation)
Freight, Pay & Audit experience preferrable.
Proven success in a fast-paced, high-growth, account management role
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Reports to : Vice President Of Client Success
Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our clients become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our clients remove inefficiencies in their global transportation spend. The Client Success Director will be responsible for the client’s success and growth with Intelligent Audit for Tier 1 & 2 accounts.
What You Will Do:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:
Foster relationship with decision maker at owned client accounts
Identify upsell opportunities
Prep for renewal success
Achieve annual quota
Maintain 100% controllable, client retention
Act as an internal advocate for the client
Act as an escalation point for the client
Drive quarterly business reviews
Participate in regular client check ins
Coach CSM’s on needs, opportunities for improvement
Weekly check and reporting against KPI’s
Weekly check and escalate against client health dashboard
Monitor margin reporting and take action as needed
Ensure CRM stays up to date
What You Will Bring:
Excellent verbal, interpersonal and written communication skills
Team player with the ability to operate effectively in a fast-paced environment
Ability to work with all levels of internal staff, as well as outside clients and partners
Strong Customer Facing experience.
Strong analytical, problem-solving, and decision-making capabilities
Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics
Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Sharepoint)
Ability to communicate effectively with both technical and non-technical audiences
Comfort with a remote team environment
Demonstrated success in a collaborative, entrepreneurial and dynamic work environment
Minimum Qualifications
:
Bachelor’s degree or similar experience
Minimum 7+ years of experience (Account Management, Audit, Logistics, Transportation)
Freight, Pay & Audit experience preferrable.
Proven success in a fast-paced, high-growth, account management role
#J-18808-Ljbffr