Robert Half is hiring: Administrative Assistant in Allentown

We are in search of an Administrative Assistant to join our team based in Allentown, Pennsylvania. In this role, you will be tasked with the critical responsibility of managing customer interactions, maintaining accurate records, and ensuring smooth operation of administrative functions. This role offers a contract to permanent employment opportunity.

Responsibilities
• Efficiently handle inbound calls and direct them appropriately within the organization
• Deliver top-notch customer service, addressing and resolving customer queries promptly
• Carry out data entry tasks, ensuring accuracy and timeliness in updating customer records
• Regularly communicate with customers and staff via email, maintaining professionalism and timeliness in all correspondence
• Balance both inbound and outbound call duties, ensuring effective communication channels within and outside the organization
• Utilize Microsoft Excel, Outlook, PowerPoint, and Word to efficiently complete daily tasks and projects
• Schedule appointments and meetings, ensuring smooth operation of the office schedule
• Manage shipping and receiving tasks, keeping a record of all transactions
• Oversee the maintenance of office files, ensuring easy retrieval and accurate record keeping
• Process invoices accurately and promptly, ensuring all transactions are documented
• Track office supplies and place orders when necessary, ensuring the office never runs out of essential supplies.

• Proven ability to answer inbound calls effectively and professionally

• Demonstrated experience in providing exceptional customer service

• Proficiency in data entry, with attention to detail and accuracy

• Skilled in email correspondence, with strong written communication abilities

• Experience with both inbound and outbound calls, displaying excellent telephone etiquette

• Proficient in Microsoft Excel, with the ability to create spreadsheets and perform basic calculations

• Proficiency in Microsoft Outlook for scheduling, email management, and task organization

• Skilled in using Microsoft PowerPoint to create, edit, and present slideshows

• Proficiency in Microsoft Word for document creation, editing, and formatting

• Experience with scheduling appointments, managing calendars, and coordinating meetings.

If this position sounds like something you'd be interested in and your skills align with the responsibilities of this role, apply today and take the next big leap in your career journey. For immediate consideration, call our office at 610-882-1700! This position will be filled by the end of the week!!