Administrative Assistant Job at Robert Half in New York

We are offering a contract to hire employment opportunity for an Administrative Assistant in the heart of New York. This role is a vital part of our team, focusing on delivering exceptional customer service, managing inbound calls, and ensuring efficient data entry across various platforms.

Responsibilities:

• Handle incoming customer calls and inquiries, providing a high standard of customer service
• Undertake data entry tasks, ensuring accuracy and timely completion
• Manage and schedule appointments as required, utilizing Microsoft Outlook
• Maintain comprehensive customer records, updating information as necessary
• Utilize Microsoft Excel, PowerPoint, and Word to complete tasks and manage information
• Respond to email correspondence in a professional and timely manner
• Monitor customer accounts and take appropriate actions as necessary
• Balance inbound and outbound calls effectively to ensure customer needs are met
• Collaborate with team members to ensure smooth operations and high customer satisfaction.• Proficiency in Microsoft Office Suite including Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word
• Experience in answering inbound calls and making outbound calls
• Strong customer service skills
• Ability to perform data entry tasks with accuracy and efficiency
• Capable of managing email correspondence professionally and effectively
• Experience in scheduling appointments and managing calendars
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Strong organizational skills with attention to detail
• Ability to multitask and prioritize workload effectively.