Administrative Assistant Job at JobRialto in Milton

Job Summary:

This position guarantees 72 hours biweekly on all assignments, exclusive of any ""on-call"" time worked. The Administrative Assistant III will work with the ENT Department onsite at Client in Boston, MA. The schedule is Monday through Friday, 8:30 AM - 5 PM, and this role is 100% onsite.

The Administrative Assistant III provides vital administrative support to physicians in their clinical, academic, research, and leadership roles.

Essential Responsibilities:

• Answer and screen telephone calls, taking accurate messages or directing calls to the appropriate person.
• Greet and direct patients, families, visitors, and staff in a professional manner.
• Respond to requests in a timely manner, providing clear and accurate information within the scope of knowledge and authority.
• Update patient demographic and insurance information and obtain specialist referrals for appointments.
• Schedule patient appointments using available scheduling tools and resources.
• Coordinate and communicate ancillary appointments and procedures, collaborating with other hospital staff as needed.
• Obtain necessary patient information and materials from referral sources.
• Prepare and maintain patient records for clinical activities.
• Act as a liaison with other departments and external customers, handling interactions with calm support.
• Manage the physician's administrative and clinical calendars effectively.
• Type correspondence, manuscripts, and documents that may require complex formatting.
• Compose routine correspondence and transcribe letters and patient notes as needed.
• Prepare and distribute materials for meetings and committees.
• Assist licensed practitioners by queuing prescriptions for renewal and performing initial reviews of medication listings for accuracy in the electronic medical record (Web OMR).

Required Qualifications:

• High school diploma or GED required; Associate's degree preferred.
• 3-5 years of related work experience required.
• Experience with computer systems, including web-based applications and Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access).

Competencies:

• Written Communications: Ability to communicate clearly and effectively in writing with internal and external customers.
• Oral Communications: Ability to converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Knowledge: Demonstrated working knowledge of standard concepts, practices, procedures, and policies, with the ability to apply them in varied situations.
• Teamwork: Ability to collaborate in small teams to improve operations, offer ideas, identify issues, and respect team members.
• Customer Service: Ability to provide high-level customer service to patients, visitors, staff, and external customers, demonstrating active listening and problem-solving skills.

Physical Nature of the Job:

• Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, or pulling objects.
• Sitting most of the time, with occasional walking and standing.

Education: High School