Administrative Assistant Job at Ephoca in New York

Job Summary:

The Technical Administrative Assistant provides in-office support for basic IT tasks and administrative operations. This entry-level role ensures smooth day-to-day office operations by managing scheduling, assisting with technical support, and maintaining organized workflows.

Key Responsibilities:

Administrative Support:

• Assist the Executive Team with scheduling, office organization, and general tasks.
• Manage deliveries, office supplies, and ensure a tidy work environment.
• Coordinate technician schedules and on-site repairs using Zoho Calendar and CRM.

Basic IT Support:

• Troubleshoot minor hardware/software issues.
• Set up and configure workstations, including software installations.
• Assist with managing IT equipment inventory and support ticket tracking.
• Coordinate with external IT support for escalated issues.

Customer Communication:

• Schedule appointments and address client inquiries, logging all communications in Zoho CRM.

Documentation and Reporting:

• Maintain accurate records of tasks, appointments, and reports.

Skills and Qualifications:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Google Workspace and Microsoft Office.
• Familiarity with basic IT troubleshooting (e.g., resetting passwords, software installation).
• Willingness to learn Zoho CRM and other tools.

Working Hours:

• Monday to Thursday: 9 AM – 5 PM
• Friday: 9 AM – 4 PM