PayPal
Senior Product Manager - Technical
PayPal, Scottsdale, Arizona, us, 85261
The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Job Description Summary:
You will lead product management activities through the disciplined use of product sense, execution, measurements, and prioritization to build and optimize solutions for complex business issues, mainly using the ServiceNow platform. Meet our team: PayPal's service management team is driving frictionless and effortless customer experiences, improving operational efficiency and customer satisfaction through a combination of process optimization and automation.
Your way to impact
You will impact the success of PayPal through the creation and launch of ServiceNow product features that meet stakeholders’ needs and help support PayPal’s IT and business operations. Your work will enable PayPal to execute digital transformation and enablement functions with other key resources.
Your day to day
In your day to day role you will:
Create and maintain a backlog of ServiceNow development requests using ServiceNow’s Demand Management and Strategic Planning Workspace application.
Conduct application design sessions with stakeholders to ensure business requirements are met while protecting the platform from technical debt.
Coordinate the implementation, testing, and deployment of new capabilities and enhancements while adhering to PayPal’s strategic planning lifecycle and SDLC.
Bridge the gap among the different departments involved in successfully enabling your products, including business process owners, engineering, development, information security, and operations.
What do you need to bring
Bachelor’s degree OR appropriate combination of education and experience
7+ years’ experience in business analysis, product management, metrics and reporting, platform-based process management, or other relevant experience required
Hands-on experience and expertise in a primary domain such as: IT Service Management (ITSM), IT Operations Management (ITOM), or Strategic Portfolio Management (SPM)
Certified Implementation Specialist (CIS) in any domain
Experience working with ServiceNow as a planning tool and another software development tool such as Jira or Azure DevOps (ADO) for execution of development
PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The U.S. national annual pay range for this role is $96,900 to $234,300.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life, including a flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
#J-18808-Ljbffr
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Job Description Summary:
You will lead product management activities through the disciplined use of product sense, execution, measurements, and prioritization to build and optimize solutions for complex business issues, mainly using the ServiceNow platform. Meet our team: PayPal's service management team is driving frictionless and effortless customer experiences, improving operational efficiency and customer satisfaction through a combination of process optimization and automation.
Your way to impact
You will impact the success of PayPal through the creation and launch of ServiceNow product features that meet stakeholders’ needs and help support PayPal’s IT and business operations. Your work will enable PayPal to execute digital transformation and enablement functions with other key resources.
Your day to day
In your day to day role you will:
Create and maintain a backlog of ServiceNow development requests using ServiceNow’s Demand Management and Strategic Planning Workspace application.
Conduct application design sessions with stakeholders to ensure business requirements are met while protecting the platform from technical debt.
Coordinate the implementation, testing, and deployment of new capabilities and enhancements while adhering to PayPal’s strategic planning lifecycle and SDLC.
Bridge the gap among the different departments involved in successfully enabling your products, including business process owners, engineering, development, information security, and operations.
What do you need to bring
Bachelor’s degree OR appropriate combination of education and experience
7+ years’ experience in business analysis, product management, metrics and reporting, platform-based process management, or other relevant experience required
Hands-on experience and expertise in a primary domain such as: IT Service Management (ITSM), IT Operations Management (ITOM), or Strategic Portfolio Management (SPM)
Certified Implementation Specialist (CIS) in any domain
Experience working with ServiceNow as a planning tool and another software development tool such as Jira or Azure DevOps (ADO) for execution of development
PayPal is committed to fair and equitable compensation practices. Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience. The U.S. national annual pay range for this role is $96,900 to $234,300.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life, including a flexible work environment, employee shares options, health and life insurance, and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Commitment to Diversity and Inclusion:
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
#J-18808-Ljbffr