Solutions Bank is hiring: Retail Banking Supervisor in Freeport

WHO IS SOLUTIONS BANK?

Solutions Bank is a community bank with 6 locations located in Northern Illinois. We believe in offering personalized, community bank service with big bank technology and solutions. We strive to enhance the quality of life for our customers, staff and communities through innovative and personal experiences that build deep, lifelong relationships. Our mission is to inspire and implement solutions that allow our customers to focus less on banking transactions and more on what matters most to them.

WHAT MAKES SOLUTIONS BANK DIFFERENT?

We understand that no two individuals are the same - and no two employee's career paths will be the same. We are committed to customizing the employee experience and finding the career path that best utilizes each individual's strengths, interests and goals. Our management team prioritizes bettering the lives of our employees by offering educational opportunities, competitive benefits, flexibility and work-life balance. If you are looking for the opportunity to grow both professionally and personally, ask what being part of the Solution can mean for you!

WHAT IS A RETAIL BANKING SUPERVISOR?

A Retail Banking Supervisor is an extensive role in which you will lead and coach our team of talented Customer Service staff in our Freeport, Forreston and Kent locations. This position is an extensive role in which someone with strong management, customer service and technological skills will succeed. They ensure top quality service is provided to our customers and monitor daily activities to ensure all transactions are conducted according to policy and procedure. The individual hired for this role will work between our Freeport and Forreston offices with occasional time spent in Kent as well.

HOW WILL A RETAIL BANKING SUPERVISOR SPEND THEIR TIME?

• Managing and supporting Customer Service Specialists and Universal Bankers in all areas of their customer service duties
• Provide coaching, mentoring, training and development to staff
• Administer performance reviews and disciplinary action as needed
• Provide support and assistance to customer service staff to resolve issues
• Resolve escalated customer service issues and discuss customer and staff needs with senior management
• Ensure efficient operations of branches including proper staffing and resources
• Maintain an in-depth knowledge of retail consumer and business products and services and ensure staff is knowledgeable of said products
• Perform customer service duties to lead by example and demonstrate teamwork
• Implement departmental policies and procedures in conjunction with management
• Represent Solutions Bank in community events to build relationships and maintaining a positive public image

WHAT SOFT SKILLS DOES A RETAIL BANKING SUPERVISOR NEED?

What are soft skills? Soft skills are personal attributes that directly relate to how well you can work with and interact with others. Soft skills are hard to teach and are important to long-term success - they are also transferrable across industries and careers. The soft skills that a successful Retail Banking Supervisor may possess include: Emotional intelligence, superior communication skills, positive attitude, teamwork mindset, adaptability, problem-solving, critical thinking, self-direction, personal composure and relationship building.

WHAT HARD SKILLS MIGHT A RETAIL BANKING SUPERVISOR HAVE?

Hard skills are the abilities you gain through education, training and experience that often relate directly to a specific job or industry. The hard skills that a Retail Banking Supervisor may possess include: Cash handling, Computer knowledge including Microsoft Office, basic accounting knowledge, knowledge of banking standards, knowledge of bank products and knowledge of Fiserv Precision.

WHAT ARE THE PHYSICAL DEMANDS AND WORK ENVIRONMENT OF THIS ROLE?

• Office environment with moderate level of noise
• Minimal lifting of up to 30 pounds
• Frequent use of telephone, copier, computer, fax machine and other office machines
• Prolonged sitting or standing
• Frequent mental and visual concentration
• Occasional travel for training, meetings and assisting other locations.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

EMPLOYEE TYPE: Full-Time Exempt

AVERAGE HOURS: 40

LOCATION: Freeport, Illinois and Forreston, Illinois

INDUSTRY: Banking - Financial Services

JOB TYPE: Banking, Customer Service

MANAGES OTHERS: Yes

Solutions Bank is committed to cultivating an environment that promotes diversity as a fundamental value. We welcome employees with a range of experiences, backgrounds, and perspectives. Solutions Bank is an Equal Opportunity Employer.