Tbwa Chiat/Day Inc
Vice President of Valet Service Program Management Nashville, Tennessee, United
Tbwa Chiat/Day Inc, Nashville, Tennessee, United States,
Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.
The Role
The Vice President of Valet Service is a senior executive responsible for overseeing the delivery of valet services across all locations that deploy valet services while ensuring the highest standards of service quality and operational excellence. This role requires a strategic leader who can drive performance, enhance customer satisfaction, and maintain compliance with established standards and best practices.
Key Responsibilities:
Develop and execute the strategic vision and goals for valet services in alignment with Metropolis’ overall objectives.
Create and execute a comprehensive business plan to drive growth, profitability, and operational excellence in valet services.
In collaboration with the product and technology teams, help in identifying opportunities related to core initiatives and act as a translator between functional needs and product development.
Identify best practices, codify playbooks, and disseminate policies. Provide expertise to operations team to maximize operational effectiveness and real estate partner success and with the revenue team to drive growth.
Develop and enforce standard operating procedures (SOPs) to maintain high-quality service and operational efficiency.
Monitor and analyze operational performance metrics, identifying areas for improvement and implementing effective solutions.
Define, implement, and continuously refine service standards and protocols to ensure exceptional customer experience and satisfaction.
Develop and deploy training programs across the commercial enterprise in partnership with the People team.
Design and track key performance indicators (KPIs) to measure the effectiveness of operations and identify areas for improvement. Facilitate target setting and performance dialogues. Develop reports for all functions and for all operations regions.
Conduct regular audits and evaluations of valet services to ensure compliance with company standards, industry regulations, and safety requirements.
Ensure compliance with industry regulations, company policies, and safety standards.
Build and maintain strong relationships with clients, property managers, and other key stakeholders to ensure satisfaction and address any issues promptly.
Implement pricing strategies and service packages to optimize profitability.
Stay abreast of industry trends, emerging technologies, and best practices to drive innovation and continuous improvement in valet services.
Prepare and present regular reports on service performance, financials, and strategic initiatives to senior leadership.
Analyze data and feedback to make informed decisions and adjustments to service delivery strategies.
Qualifications:
Bachelor's degree in business administration, Hospitality Management, or a related field. An MBA or equivalent advanced degree is preferred.
Proven experience (10+ years) in a senior leadership role within the valet, hospitality, or service industry.
Demonstrated success in managing large teams, optimizing operations, and driving business growth.
Strong understanding of valet service operations, industry trends, and customer service excellence.
Excellent leadership, communication, and interpersonal skills.
Proven ability to develop and manage budgets, analyze financial performance, and implement cost-saving measures.
Strong problem-solving skills and the ability to handle complex and sensitive situations with professionalism.
Additional Information:
Occasional travel may be required to oversee multiple locations or meet with clients and stakeholders.
Flexibility in working hours may be needed to accommodate operational demands and client needs.
Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Metropolis’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Voluntary Self-Identification of Disability
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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury
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