City of New York
EXECUTIVE DIRECTOR
City of New York, Lincoln, Nebraska, United States, 68511
IF YOU ARE HIRED PROVISIONALLY IN THE ADMINISTRATIVE JOB OPPORTUNITY SPECIALIST TITLE YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM WHEN IT BECOMES AVAILABLE TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.
The Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The Inquiry unit within FIA is responsible for investigating the issue, determining the appropriate response, conducting any necessary case actions (including the issuance of benefits, addition of a new case member, etc.) in POS/WMS, delivering the response to the client, and closing out the inquiry within the prescribed seven-day timeframe.
Under administrative direction of the Chief Program Officer/ FIA Operations with great latitude for the exercise of independent initiative and judgement, manages and oversees the operations of seven FIA support offices with agency wide impact. Serves as major contributor or chair on various committees responsible for the creation and implementation of technological solutions which streamline operations and support increased operational efficiency across all of FIA operational areas. Works with various Deputy Commissioners and Assistant Deputy Commissioners of HRA, FIA, DSS and DHS to modify policies and develop procedures and processes which support these technological solutions.
Responsibilities Direct and supervise the activities of managers of the management units under the auspices of the Office of Support Offices, ensuring proper functioning of their programs. Determines the need and frequency of special projects and audits to be conducted in order to enhance the productivity and efficiency within the seven offices. Ensures consistency and proper implementation of Agency policies and procedures across various units. Oversee the development and implementation of various management monitoring tools including surveying the existing work processes and work products of all the Office of Support Services Units. Creates standardized procedures for work processes and develops standardized training for all units. Chairperson of the POS Prioritization meeting where various system requests are reviewed and prioritized. This is a joint effort between ITS and the FIA Program to ensure that the most important system upgrades are completed in a timely fashion. Assist the Chief Program Officer of FIA and the DSS/HRA/DHS Commissioner in representing the Department before the City Council or other legislative bodies in discussions with State and Federal agencies in areas of mutual concern. Co-Chair for the Family Independence Administration’s Technology Committee, working with all of FIA Operations (including Job Center operations and SNAP Operations), Information Technology Services (ITS), and the Office of Policy, Procedure and Training to implement the technological solutions required to meet various operational needs. Chairperson for the SNAP Payment and CAPER error workgroup. This group is dedicated to the reduction of the error rates in both the SNAP and Cash Assistance programs. Work directly with Information Technology Services (ITS) to develop technological solutions to streamline FIA operations and increase efficiency, including modification of the model office kiosk screens for better usability. Participate in Family Independence Administration Senior Staff meetings and assist with planning and implementing various initiatives within FIA which continue to improve operations.
Hours/Shift Monday - Friday, Flex Schedules
Minimum Qualifications A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to
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The Family Independence Administration (FIA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The Inquiry unit within FIA is responsible for investigating the issue, determining the appropriate response, conducting any necessary case actions (including the issuance of benefits, addition of a new case member, etc.) in POS/WMS, delivering the response to the client, and closing out the inquiry within the prescribed seven-day timeframe.
Under administrative direction of the Chief Program Officer/ FIA Operations with great latitude for the exercise of independent initiative and judgement, manages and oversees the operations of seven FIA support offices with agency wide impact. Serves as major contributor or chair on various committees responsible for the creation and implementation of technological solutions which streamline operations and support increased operational efficiency across all of FIA operational areas. Works with various Deputy Commissioners and Assistant Deputy Commissioners of HRA, FIA, DSS and DHS to modify policies and develop procedures and processes which support these technological solutions.
Responsibilities Direct and supervise the activities of managers of the management units under the auspices of the Office of Support Offices, ensuring proper functioning of their programs. Determines the need and frequency of special projects and audits to be conducted in order to enhance the productivity and efficiency within the seven offices. Ensures consistency and proper implementation of Agency policies and procedures across various units. Oversee the development and implementation of various management monitoring tools including surveying the existing work processes and work products of all the Office of Support Services Units. Creates standardized procedures for work processes and develops standardized training for all units. Chairperson of the POS Prioritization meeting where various system requests are reviewed and prioritized. This is a joint effort between ITS and the FIA Program to ensure that the most important system upgrades are completed in a timely fashion. Assist the Chief Program Officer of FIA and the DSS/HRA/DHS Commissioner in representing the Department before the City Council or other legislative bodies in discussions with State and Federal agencies in areas of mutual concern. Co-Chair for the Family Independence Administration’s Technology Committee, working with all of FIA Operations (including Job Center operations and SNAP Operations), Information Technology Services (ITS), and the Office of Policy, Procedure and Training to implement the technological solutions required to meet various operational needs. Chairperson for the SNAP Payment and CAPER error workgroup. This group is dedicated to the reduction of the error rates in both the SNAP and Cash Assistance programs. Work directly with Information Technology Services (ITS) to develop technological solutions to streamline FIA operations and increase efficiency, including modification of the model office kiosk screens for better usability. Participate in Family Independence Administration Senior Staff meetings and assist with planning and implementing various initiatives within FIA which continue to improve operations.
Hours/Shift Monday - Friday, Flex Schedules
Minimum Qualifications A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity; or A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to
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