Business Analyst Job at Robert Half in Richmond

We are offering a long-term contract employment opportunity for a Business Analyst in the local government sector. This role involves performing various tasks to optimize customer service operations in the public utilities sector through data analysis, process improvement, and strategic recommendations. You will be integral in enhancing customer experience, increasing operational efficiency, and driving business growth.

Responsibilities:

• Analyze complex data sets to identify trends, patterns, and insights to improve customer service operations.

• Develop, implement, and monitor processes as needed, and provide training and support.

• Maintain knowledge-based articles for private and public use with embedded links, images when applicable and assist with system administrative duties.

• Collaborate closely with cross-functional teams, including call center, back-office operations, and field service divisions, to ensure accurate process alignment.

• Work with technical writers to document policies and procedures.

• Gather, review, and analyze data to promote process improvement across the Customer Service Division.

• Assist business operations as it relates to technology and systems used.

• Create and present detailed reports on systems, applications, and operational metrics to stakeholders.

• Use various data analysis tools and software for efficient business systems analysis.

• Utilize UML (Unified Modeling Language) for creating/documenting workflows, use cases, etc.

• Leverage data visualization tools such as Tableau and Power BI to present data insights

• Minimum of 5 years of experience as a Business Analyst in Local Government or similar industry.
• Proven expertise in Gap Analysis, Microsoft Excel, and Microsoft Word.
• Experience in AB Testing and managing Business Process Functions.
• Ability to create and manage Business Requirement Documents.
• Experience in Cross-Functional Project Management.
• Proficiency in Data Analysis and usage of Data Analysis Tools.
• Skills in creating, managing, and interpreting Dashboard Metrics.
• Ability to Create Dashboards and generate meaningful insights.
• Knowledge of UML - Unified Modeling Language.
• Experience in using data visualization tools such as Tableau and Power BI.
• Strong communication, collaboration, and problem-solving skills.
• Bachelor's degree in Business Administration, Information Systems, or related field.
• Ability to work independently and as part of a team.
• Excellent attention to detail and organizational skills.