Analyst CRM Job at TruBlue of Tucson in Tucson

TruBlue Home Service Ally of Tucson is looking to fill the role of analyst, CRM. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for analyst, CRM

• Data and customer account research
• Data governance/integrity activities and follow-up
• Proactively communicate and collaborate with internal users to analyze technology needs and functional requirements
• Recommending analytics and research requirements and working with the rest of the team to ensure that our solutions are insight led
• Partner with corporate to enhance analytic capabilities and ensure data integrity
• Work closely on marketing to scope and develop regular analysis and/or reporting packs for support
• Conduct analysis of data-sets in order to understand, define and monitor KPIs which drive customer journeys
• Set up reporting and dashboards for ecommerce customer journeys including acquisition, retention and cross-selling
• Report and analyse on promotions performance and any other ad hoc marketing information needs and deliver effective and accurate presentation of results, insights and recommendations
• Assist with qualitative and quantitative research projects to provide insight and intelligence on how to improve the customer experience

Qualifications for analyst, CRM

• Critical thinking- capable of delivering thoughtful and innovative CRM strategies
• Must have above intermediate to expert administrative knowledge of various software programs
• Must be a quick learner and willingness to think outside the box
• Knowledge of VBA is an advantage
• Must be detail-oriented, deadline driven, and able to multi-task
• Ability to interpret the data to identify issues and raise concern if the data doesnt make sense

Flexible work from home options available.