Senior Program & Project Standards Manager

GCI's Senior Program & Project Standards Manager is responsible for developing, maintaining, and continuously improving the organization’s project and program management standards, methodologies, and processes. Pivotal in setting the standards for project execution and ensuring that standards remain relevant and effective across the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

COMPETENCIES:

ACCOUNTABILITY:

Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES:

Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. COLLABORATION:

Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION:

Conveys thoughts and expresses ideas appropriately and professionally. COMPLIANCE:

Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics. CUSTOMER FOCUS:

Demonstrates commitment to service excellence; gives high priority to customer satisfaction. RELIABILITY:

Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS:

Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. SAFETY & SECURITY:

Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. TECHNICAL PROFICIENCY:

Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. Grade: E08 Additional Job Requirements:

This is a senior level position within the discipline demonstrating proficiency in all areas of responsibility. Functions as the subject matter expert (SME). Performs highly complex tasks and assignments under minimal guidance, anticipating and preventing problems and roadblocks before they occur. Works under minimal supervision with latitude for independent judgment. Minimum Qualifications:

Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis. High School diploma or equivalent. PMP or PRINCE2 certification in good standing (not expired), or successfully obtain and maintain PMP or PRINCE2 certification within six (6) months of employment. Bachelor’s degree in business administration, project management, or related field. Minimum of ten (10) years of experience in project management, or related role, with a focus on developing and implementing standards and methodologies. Preferred:

Master’s degree in project management or MBA. Experience in creating procedure documentation. Knowledge of agile methodologies and frameworks. Knowledge of project management tools and systems. Familiarity with ServiceNow, Daylight, Microsoft Project, JIRA/Confluence, Aha! knowledge. Relevant telecom industry or job specific certifications. DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

Work performed at office, remote office, and client sites. Interaction with upset customers, vendors, or employees may occur. Position requires regular travel for business and training purposes, including travel during scoping, requirements, development, testing, or business development activities. Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. Diversity, Equity, and Inclusion:

At GCI, we foster a culture of inclusivity by nurturing an environment where the varied perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community as we grow and empower a diverse workforce that provides equitable opportunity for every Trailblazer. EEO:

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

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