Program Analyst Job at Paylocity in Schaumburg

Description:

Position Overview

The Level I Program Analyst is responsible for managing, consulting, and supporting our internal client base on any Go-To-Market technologies, specifically Salesforce and Salesforce CPQ. This position's primary focus is to provide real-time support to the sales organization, acting as the front-line defense for Internal Support Tickets (ISTs) and escalations, when necessary. Additionally, position will support project work, system testing, and do simplistic configurations, imports, license administration, and data setups in our applications. The Program Analyst must be able to work independently as well as with cross-functional team members. This individual will collaborate with other team members to facilitate solutions that meet business requirements. The Program Analyst will also maintain excellent communication with all levels of employees within the organization to ensure smooth operation of the tools.

Primary Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide real-time support (how to, troubleshooting) to account executives and sales leaders that enable them to manage their territories, opportunities, accounts, and produce timely quotes.
• Ensure each inquiry is timely and thoroughly reviewed, and appropriate communication is provided to submitter re: issue and ETA.
• Diagnose new systemic issues and coordinate/monitor the bug fix with development teams. Ensure key stakeholders are engaged/aware of ongoing bugs.
• Identify opportunities for systemic enhancements and work with manager and development team to ensure enhancement requests are prioritized appropriately. This includes staying current on new features and functionality, gaining user feedback, and analyzing IST volumes/root causes.
• Design and implement “how to” content that will be leveraged by Account Executives to answer common questions, reducing user errors, and improve quote efficiency.
• Support UAT and QA testing in sandbox environments.
• Manage users licenses for GTM applications including Permissioning new users.
• Ability to communicate independently with stakeholders and development teams on system issues, new initiatives, and program updates.
• Limited national travel will be required
• Other duties as assigned

Education and Experience

• Proficient with Salesforce.com, including standard sales cloud objects, CPQ, and Quote Configuration.
• 2-3 years of Salesforce/CPQ implementation or relevant sales support experience.
• Bachelor degree and/or equivalent experience is preferred.
• Knowledge of industry leading GTM technologies deployed in operations and their abilities to enhance organizational strategies.
• Team player with the ability to multi-task and work independently
• Proficiency in MS office

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

This role can be performed from any office in the US. The pay range for this position is $51,000 - $72,900 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Requirements: