Senior Business Analyst, Salesforce Service Cloud Job at Paylocity in Schaumburg

Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview
The Operations Business Analyst collaborates with internal stakeholders to ensure the design and functionality of processes and systems are driving operational value and user experience efficiency for the organization. The majority of the technology enablement is geared around Salesforce. Under consultative direction, the role looks for opportunities to apply technology or modify processes to optimize business processes in support of the company’s growth objectives.

Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Facilitate and actively participate in all phases of the business process enablement life cycle, including and especially the documentation of detailed business requirements
• Guides the successful completion of major programs or projects. Generally, acts as a project lead, but may manage as needed
• Ability to engage with stakeholders to understand and document business challenges and desired outcomes. Drive in-depth discovery sessions to troubleshoot complex processes, functional, and application issues and manage these through to resolution
• Applies advanced technical principles; theories and concepts; and a high level of creativity in identifying and defining business needs for complex business initiatives
• Contributes to the development of new principles and concepts
• Documents detailed business requirements and converts requirements into creation of user stories and acceptance criteria that will be leveraged by development teams
• Applies advanced skills to analyze and establish one or more approaches. Evaluates alternatives and explores the adaptation of policies, procedures, standards, techniques, and technology to meet specific needs and provide for the best solution
• Ensures nominated approaches fulfill business objectives, resolves problem statements
• Prepares impact analyses and conducts feasibility studies on highly complex technology and business initiatives
• Examines detail, classifies, and breaks down information into constituent parts
• Conducts inspections to ensure adherence to company standards, policies, and procedures
• Provide regular readouts to executive sponsors re: project scope, status & timelines and facilitate conflict resolution
• Coordinate or participate in the creation of test scripts with business stakeholders or end users
• Actively participate in User Acceptance Testing (UAT) and/or coordinate UAT efforts with end-user resources
• In alignment with implementations, support pre-prod validation, and change management communication/training to ensure enhancement is understood by all impacted stakeholders (i.e., how/how/when/WIFM, etc.)

Requirements:

• Bachelor's Degree in Accounting, Business, or Technology related field or relevant experience
• 10+ years' experience in a related field with demonstrated hands-on experience developing business relationships and driving business transformation efforts.
• 5+ years experience supporting/configuring ERP and/or CRM and/or intelligent automation systems.
• A strong analytical approach to business process design with emphasis on cross-functional interdependencies and efficiencies
• Strong verbal and written communication skills, along with strong presentation skills.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.

Preferred:

• Admin-level experience working within an Agile environment (Jira, Confluence)
• 5+ years of Business Analyst Experience
• 5+ years of Salesforce.com experience documenting/refining business requirements. Candidate will demonstrate a strong understanding of Salesforce.com process flows and objects
• SFDC Admin Certifications
• Industry experience in Payroll/HCM or SAAS

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

This role can be performed from any office in the US. The pay range for this position is $85,100 - $158,100/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

Requirements: