The People Concern
Sr. Program Manager - Lancaster
The People Concern, Los Angeles, California, United States, 90079
Role : Senior Program Manager, Kensington
Location : Lancaster, CA (Kensington)
Setting : Onsite & Remote
Status : Full Time, Exempt (Salary), Management
Benefits : Medical, Dental, Vision, Retirement Planning (403b) + Matching, Holiday Pay, Vacation, Sick Time, Etc.
Summary
The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.
The Program Manager is responsible for daily oversight of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision to the case management team. The Program Manager serves as the primary liaison between the agency's DHS HFH program staff and the ICMS team, ensuring funder standards are met.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
Assist with client crisis management, including assessment for voluntary and involuntary psychiatric hospitalizations.
Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through ongoing audits of electronic databases and chart reviews.
In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.
Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
Ensure case management staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach.
Provide support and containment to team in the event of client death and/or traumatic incident.
Assist with contract management, including tracking of data related to NPLH reports, monitoring of productivity, and site utilization.
Train all new program managers on reporting, billing and administrative requirements to ensure compliance and quality assurance.
Perform other duties as assigned.
QUALIFICATIONS
MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
Licensed preferred, but must be license eligible.
Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
Knowledge of DHS and DMH contract requirements.
One year of experience providing direct supervision and management of assigned staff.
Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.
WORK ENVIRONMENT
Combination of field and office environment.
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites.
Will necessitate working in busy and loud environments.
Will be exposed to elements like cold, heat, dust, noise and odor.
May need to bend, stoop, twist, and sit throughout the day.
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model.
Demonstrate a sense of responsibility.
Continuously learn and improve.
Acknowledge your own areas of improvement.
Provide honest, specific and direct feedback.
Create an environment where everyone is welcomed, valued and respected.
Collaborate.
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Other details
Job Family:
Clinician Licensed
Pay Type:
Salary
Min Hiring Rate:
$72,000.00
Max Hiring Rate:
$80,000.00
Travel Required:
Yes
Required Education:
Master's Degree
Apply Now
#J-18808-Ljbffr
Location : Lancaster, CA (Kensington)
Setting : Onsite & Remote
Status : Full Time, Exempt (Salary), Management
Benefits : Medical, Dental, Vision, Retirement Planning (403b) + Matching, Holiday Pay, Vacation, Sick Time, Etc.
Summary
The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.
The Program Manager is responsible for daily oversight of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision to the case management team. The Program Manager serves as the primary liaison between the agency's DHS HFH program staff and the ICMS team, ensuring funder standards are met.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.
Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.
Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.
Assist with client crisis management, including assessment for voluntary and involuntary psychiatric hospitalizations.
Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.
Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through ongoing audits of electronic databases and chart reviews.
In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.
Hire and manage staffing of ICMS team and ensure staff are adequately trained and abide by all agency and department policies and procedures.
Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.
Ensure case management staff are linking clients to appropriate services and utilizing a "Whatever It Takes" approach.
Provide support and containment to team in the event of client death and/or traumatic incident.
Assist with contract management, including tracking of data related to NPLH reports, monitoring of productivity, and site utilization.
Train all new program managers on reporting, billing and administrative requirements to ensure compliance and quality assurance.
Perform other duties as assigned.
QUALIFICATIONS
MSW, MFT, LPCC or PsyD who is registered with CA BBS (supervision hours are available for this position).
Licensed preferred, but must be license eligible.
Minimum of two years' full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions.
Knowledge of DHS and DMH contract requirements.
One year of experience providing direct supervision and management of assigned staff.
Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
Able to be on-call 24/7 with support from direct clinical supervisor and Housing Department Director.
WORK ENVIRONMENT
Combination of field and office environment.
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites.
Will necessitate working in busy and loud environments.
Will be exposed to elements like cold, heat, dust, noise and odor.
May need to bend, stoop, twist, and sit throughout the day.
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model.
Demonstrate a sense of responsibility.
Continuously learn and improve.
Acknowledge your own areas of improvement.
Provide honest, specific and direct feedback.
Create an environment where everyone is welcomed, valued and respected.
Collaborate.
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Other details
Job Family:
Clinician Licensed
Pay Type:
Salary
Min Hiring Rate:
$72,000.00
Max Hiring Rate:
$80,000.00
Travel Required:
Yes
Required Education:
Master's Degree
Apply Now
#J-18808-Ljbffr