The People Concern
Onboarding Coordinator
The People Concern, Los Angeles, California, United States, 90079
Title:
Onboarding Coordinator Department:
Housing Department Location:
The Nest 222 South Hill Street, Suite 700, Los Angeles, CA 90012 Schedule:
Monday - Friday, 8am - 4:30pm Status:
Full-time, Non-Exempt (Hourly), Non-Management Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
SUMMARY The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. This Coordinator role is responsible for the screening, interviewing, onboarding, and training housing case management staff for placement with Permanent Supportive Housing ICMS teams. The Coordinator serves as a liaison between internal Recruitment and Housing department staff to ensure collaboration around thorough onboarding of new case management staff while upholding the agency’s and funder staffing standards. They also build collaborative working relationships with site-based teams to support successful integration of new staff. ESSENTIAL DUTIES & RESPONSIBILITIES Conduct ongoing assessment of Housing Department staffing needs. Screen resumes of candidates for contract eligibility and conduct phone screens to further assess goodness of fit with existing teams. Schedule interviews in collaboration with team-based case management leadership. Check references to assess for staff employment history and experience. Work with The People Concern Human Resources and Recruitment staff to complete all necessary personnel action forms to prepare for onboarding and equipment connection. Support multi-week training program implemented with new Housing Department to Case Managers. Ensure training staff utilize DHS’ “Whatever It Takes” approach to client engagement. Reinforce evidence-based practices throughout training and onboarding including Housing First, Harm Reduction, and Trauma-informed Care. Provide administrative support to new case management staff during their initial onboarding phases at The People Concern. Ensure new staff abide by all agency and department policies and procedures. Travel to multiple sites throughout each day and/or week to provide new case management staff orientation to housing settings and facilitate skills shadow opportunities. Support new case management staff in coverage duties until permanent assignment to housing ICMS team. Provide client coverage and intake support when recruitment and onboarding needs fluctuate. Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through ongoing audits of electronic databases and chart reviews. Other Housing Department duties, as assigned. QUALIFICATIONS Bachelor’s degree preferred or a minimum of two years of full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions. Experience facilitating training preferred. Minimum of one year hiring and staff management experience preferred. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers. Current, valid Driver’s license with an acceptable driving record. WORK ENVIRONMENT Field (may need to travel) and indoor office environment. On occasion walk or drive to different local sites. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day. EXPECTED BEHAVIORS OF ALL STAFF Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Hear and provide honest, specific and direct feedback. Create an environment where everyone is welcomed, valued, and respected. Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
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Onboarding Coordinator Department:
Housing Department Location:
The Nest 222 South Hill Street, Suite 700, Los Angeles, CA 90012 Schedule:
Monday - Friday, 8am - 4:30pm Status:
Full-time, Non-Exempt (Hourly), Non-Management Benefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
SUMMARY The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services. This Coordinator role is responsible for the screening, interviewing, onboarding, and training housing case management staff for placement with Permanent Supportive Housing ICMS teams. The Coordinator serves as a liaison between internal Recruitment and Housing department staff to ensure collaboration around thorough onboarding of new case management staff while upholding the agency’s and funder staffing standards. They also build collaborative working relationships with site-based teams to support successful integration of new staff. ESSENTIAL DUTIES & RESPONSIBILITIES Conduct ongoing assessment of Housing Department staffing needs. Screen resumes of candidates for contract eligibility and conduct phone screens to further assess goodness of fit with existing teams. Schedule interviews in collaboration with team-based case management leadership. Check references to assess for staff employment history and experience. Work with The People Concern Human Resources and Recruitment staff to complete all necessary personnel action forms to prepare for onboarding and equipment connection. Support multi-week training program implemented with new Housing Department to Case Managers. Ensure training staff utilize DHS’ “Whatever It Takes” approach to client engagement. Reinforce evidence-based practices throughout training and onboarding including Housing First, Harm Reduction, and Trauma-informed Care. Provide administrative support to new case management staff during their initial onboarding phases at The People Concern. Ensure new staff abide by all agency and department policies and procedures. Travel to multiple sites throughout each day and/or week to provide new case management staff orientation to housing settings and facilitate skills shadow opportunities. Support new case management staff in coverage duties until permanent assignment to housing ICMS team. Provide client coverage and intake support when recruitment and onboarding needs fluctuate. Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through ongoing audits of electronic databases and chart reviews. Other Housing Department duties, as assigned. QUALIFICATIONS Bachelor’s degree preferred or a minimum of two years of full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions. Experience facilitating training preferred. Minimum of one year hiring and staff management experience preferred. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers. Current, valid Driver’s license with an acceptable driving record. WORK ENVIRONMENT Field (may need to travel) and indoor office environment. On occasion walk or drive to different local sites. Regularly required to sit, stand, bend and occasionally lift or carry up to 35 pounds. Will necessitate working in busy and loud environments. Will be exposed to elements like cold, heat, dust, noise, and odor. May need to bend, stoop, twist, and sit throughout the day. EXPECTED BEHAVIORS OF ALL STAFF Act as a role model. Demonstrate a sense of responsibility. Continuously learn and improve. Acknowledge your own areas of improvement. Hear and provide honest, specific and direct feedback. Create an environment where everyone is welcomed, valued, and respected. Equal Opportunity Employer The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws. About the People Concern The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
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