SOPHiA GENETICS
Supply Chain Specialist
SOPHiA GENETICS, Boston, Massachusetts, us, 02298
We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our proprietary SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases. To help us achieve our ambitious mission, we are now searching for a
Supply Chain Specialist
to join our team in Boston. As our
Supply Chain Specialist , you will play a critical role in ensuring the efficient and effective flow of goods, services, and information to customers throughout North America. The value you add: Customer Order, Distribution and Logistics Management
Anticipate needs and develop strategic plans to ensure Supply Chain effectively supports the company’s growth throughout NORAM. Coordinate transportation providers to ensure on-time and proper movement of shipments. Respond to customer inquiries and refer clients to the proper channels. Review customer purchase orders and shipping documents to ensure accuracy. Enter customer purchase orders in structured systems. Make special shipping arrangements as necessary. Track and fix shipping errors. Ensure that the quality of all services provided meets the required standards & customer requirements. Develop processes that make the supply chain more efficient and organized. Customer Service
Answer and communicate proactively in a courteous manner to any customer’s telephone calls or email requests. Maintain solid customer relationships by handling questions and concerns with speed and professionalism. Resolve customer complaints, manage database records, and draft status reports on customer service issues. Perform data entry and research as required to troubleshoot customer problems. The experience you bring: Autonomous and team player. Bachelor's degree in business administration or related field. 5+ years' experience in the field of logistics, customer service, or supply chain operations. Strong experience in customer support activities. Knowledge of ERP, Dynamics365 preferred. Able to come into our Boston office 3 days per week. Benefits: A flexible, friendly, and international working environment with a collaborative atmosphere. An exciting company mission that brings together science and technology to directly impact the lives of patients with life-threatening illnesses. A fast-growing company with plenty of opportunity for personal growth and development. A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning. The Process: Apply now with your resume and any supporting information. Start Date:
ASAP Location:
Boston, MA (3 days in office) Contract:
Full-Time, Permanent
#J-18808-Ljbffr
Supply Chain Specialist
to join our team in Boston. As our
Supply Chain Specialist , you will play a critical role in ensuring the efficient and effective flow of goods, services, and information to customers throughout North America. The value you add: Customer Order, Distribution and Logistics Management
Anticipate needs and develop strategic plans to ensure Supply Chain effectively supports the company’s growth throughout NORAM. Coordinate transportation providers to ensure on-time and proper movement of shipments. Respond to customer inquiries and refer clients to the proper channels. Review customer purchase orders and shipping documents to ensure accuracy. Enter customer purchase orders in structured systems. Make special shipping arrangements as necessary. Track and fix shipping errors. Ensure that the quality of all services provided meets the required standards & customer requirements. Develop processes that make the supply chain more efficient and organized. Customer Service
Answer and communicate proactively in a courteous manner to any customer’s telephone calls or email requests. Maintain solid customer relationships by handling questions and concerns with speed and professionalism. Resolve customer complaints, manage database records, and draft status reports on customer service issues. Perform data entry and research as required to troubleshoot customer problems. The experience you bring: Autonomous and team player. Bachelor's degree in business administration or related field. 5+ years' experience in the field of logistics, customer service, or supply chain operations. Strong experience in customer support activities. Knowledge of ERP, Dynamics365 preferred. Able to come into our Boston office 3 days per week. Benefits: A flexible, friendly, and international working environment with a collaborative atmosphere. An exciting company mission that brings together science and technology to directly impact the lives of patients with life-threatening illnesses. A fast-growing company with plenty of opportunity for personal growth and development. A hard technical challenge to solve with exciting modern technology - cloud computing, Big Data, DevOps, machine learning. The Process: Apply now with your resume and any supporting information. Start Date:
ASAP Location:
Boston, MA (3 days in office) Contract:
Full-Time, Permanent
#J-18808-Ljbffr