Customer Service Representative Job at Robert Half in Valencia

We are currently recruiting for a short-term contract employment opportunity for a Customer Service Representative in the manufacturing industry, located in Valencia, California. As a Customer Service Representative, your main duty will be to provide excellent service to our customers, managing their accounts, and ensuring their inquiries are resolved efficiently.

Responsibilities:

• Act as the first point of contact for customers, addressing their needs and concerns promptly

• Foster sustainable relationships with customers through interactive and open communication

• Ensure a positive, empathetic, and detail oriented approach towards customers at all times

• Document customer interactions, transactions, comments, and complaints for future reference

• Collaborate with various departments to guarantee smooth service delivery

• Adhere to company communication procedures, guidelines, and policies

• Stay updated about production processes, inventory, and delivery schedules to provide accurate information to customers

• Identify areas of improvement and communicate suggestions to the senior management team

• Strive to enhance customer service experience by refining customer service processes and ensuring customer satisfaction

• Handle customer applications, maintain accurate records, and monitor customer accounts.

• Minimum of 2 years of experience in a customer service role, preferably within the manufacturing industry.

• Proficiency in answering inbound calls and handling inbound/outbound calls.

• Demonstrable experience in a call center customer service environment.

• Strong skills in customer service, able to handle customer inquiries and complaints efficiently and effectively.

• Proficiency in data entry, with the ability to input and manage customer data accurately.

• Excellent email correspondence skills, with the ability to communicate clearly and professionally.

• Proficiency in Microsoft Excel and Microsoft Word, with the ability to use these tools to manage customer data and correspondence.

• Experience in order entry, with the ability to process customer orders accurately and efficiently.

• Ability to schedule appointments, manage customer bookings, and maintain a well-organized schedule.