Customer Service Rep Job at Robert Half in Santa Fe

CALLING ALL CUSTOMER SERVICE/SALES REPS IN SANTA FE, NM! Currently looking for a CSR for a local Medical Supply company - must have excellent sales acumen and love to help people! Apply today!

Responsibilities:

• Respond promptly and effectively to customer inquiries via phone or email

• Handle and resolve customer complaints

• Process orders, forms, applications, and requests

• Keep records of customer interactions and transactions

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Provide feedback on the efficiency of the customer service process

• Schedule appointments as needed

• Use Microsoft Excel and Word to maintain customer records and data

• Manage customer accounts and conduct necessary actions

• Proficient in answering inbound calls and managing both inbound and outbound calls
• Experience in Call Center Customer Service
• Strong customer service skills
• Ability to perform data entry tasks accurately and efficiently
• Skilled in email correspondence and able to maintain professionalism in written communication
• Proficient in Microsoft Excel and Microsoft Word
• Experience in order entry
• Ability to schedule appointments effectively
• Excellent time management and organizational skills
• Strong interpersonal skills and the ability to work well in a team
• Ability to work under pressure and handle customer complaints and queries efficiently
• Strong problem-solving skills and the ability to think quickly in various situations
• Excellent verbal and written communication skills
• Ability to maintain a positive attitude and provide excellent customer service at all times
• Willingness to learn and adapt to new systems and software as required.