Manufacturing Customer Service Job at Express Employment in Phoenix

Located in Phoenix, AZ

Job Title: Customer Service Representative - Manufacturing

Location: Phoenix, AZ

Responsibilities:

• Serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues in a timely and professional manner.
• Navigate customer needs across various time zones, often collaborating with international clients.
• Utilize SAP, ERP systems, and Epicor (a plus) to track orders, inventory, and customer information.
• Act as a liaison between customers and internal teams (production, shipping, etc.) to ensure accurate and on-time delivery.
• Coordinate and ensure smooth communication between different departments and customers, maintaining strong working relationships.
• Be proactive in resolving any potential customer service issues before they become problems.
• Provide support and be willing to cross-train in other areas of the business as needed.

Requirements:

• 3-5 years of experience in customer service, preferably within the manufacturing industry. Aerospace experience is a plus.
• Strong working knowledge of ERP systems, with SAP experience a must. Epicor experience is a plus.
• Ability to work in a fast-paced environment while maintaining a positive and friendly attitude.
• Strong problem-solving skills and assertiveness in managing customer expectations.
• Excellent communication and interpersonal skills with the ability to work collaboratively with diverse teams and customers.

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Express Office: Cincinnati (Northwest)

3551 Springdale Road

Cincinnati, OH 45251