Customer Service Representative Job at TEKsystems in Madison

Description:

The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards.

Essential Duties and Responsibilities:

Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing.

Regularly monitors emails and ensures department goals are met while providing exceptional customer service.

Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.

Proactively informs leadership of any foreseen issues or challenges.

Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues.

Create and maintain customer accounts.

Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.

Meets individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels.

Resolves technical issues over the phone and prepares Return Merchandise Authorizations (RMA) as needed.

Skills:

Customer Tech support, optical Technician, call center, oracle, WPM, Microsoft

Top Skills Details:

Customer Tech support, optical Technician, call center, oracle, WPM, Microsoft

Additional Skills & Qualifications:

Must: 1 years of customer service experience or technical experience of some kind (resume/IOI) Experience working with irate customers (IOI/references) 30 WPM (typing test) CRM/ERP experience (IOI/resume) Proficient with Microsoft Office (resume/I

Experience Level:

Entry Level

Pay - 20/hr

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.