Customer Service Representative Job at TEKsystems in Kalamazoo

Description:

Battle Creek, MI Training

Kalamazoo MI, Job Site

The shift will be Monday through Friday between the hours of 8:30AM to 5:00PM with a 30 minute lunch. Friday's are 8:30am to 4:30pm.

Essential Job Duties:

-Candidates will be handling all incoming/outgoing calls, walk in appointments, filing, taking prescriptions, verifying insurance, calling doctor offices to verify appointments, and some filing. They need people that are patient, friendly, and have an outgoing personality.

- Attendance and adhering to the punctuality and dependability policies are key.

- Answer incoming calls, maintain open communication with patients, referral sources, corporate and branch offices in other territories. These calls can be transferred depending on where someone lives. That needs to be verified in the call.

- Lightly scheduling and registering patients promptly and courteously while recording accurate and complete patient documentation for the data forms.

- Will use and learn the W+F software.

- Verify insurance info.

- Process orders in the system and maintain a current status on orders to be processed. This is where the multi phone calls will go outbound to customers.

Skills:

Call center, Customer support, Customer service call center, Customer service team, Technical support, customer service, Data entry, Microsoft office, Health care,

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.