Customer Service Representative Job at TEKsystems in Sioux Falls

Job Title: Customer Service Representative
Job Description

As a Customer Service Representative, you will provide exceptional service by offering product and service information, resolving issues, and maintaining customer records. You will manage a high volume of incoming calls, emails, and chat messages, process payments, and ensure customer satisfaction.

Responsibilities

• Serve customers by providing product and service information and resolving product and service problems.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Manage large amounts of incoming calls, emails, and chat messages.
• Process payment information and payments.

Essential Skills

• Inventory management
• Order entry
• Customer support
• Troubleshooting
• Customer service
• Call center experience

Additional Skills & Qualifications

• 2 years experience in a call center environment (open to industry)
• Stable employment history with no more than 3 jobs in the last 2 years

Why Work Here?

Enjoy a fun and fast-paced work environment with a great team culture. This is a contract-to-hire position, offering opportunities for growth and development.

Work Environment

Office environment

Job Type & Location

This is a Contract to Hire position based out of Sioux Falls, South Dakota.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.