TEKsystems is hiring: Customer Service Representative in Fremont

TEKsystems is hiring for customer service representatives to join our client's team onsite in Fremont!

Description:

Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits

Utilize healthcare information systems to research issues for customers regarding their prescription benefits

Quickly and efficiently identify customer needs, resolve complaints, and provide solutions

Build positive relationships by listening and showing empathy, going above and beyond with customer service to ensure that all questions are handled appropriately

Maintain performance and quality standards based on established call center metrics

Understand and adhere to all rules of conduct.

Additional Skills & Qualifications:

Prior call center experience or phone based customer service is required

Strong active-listening and verbal-communication skills

Proficiency in problem-solving

Ability to multitask and manage time effectively

Benefits:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

Medical, dental & vision 

• Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
• Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.