Customer Service Representative Job at Robert Half in Allentown

We are currently offering a contract to hire opportunity for a Customer Service Representative role in the Healthcare, Hospitals, and Social Assistance industry. This role is based in ALLENTOWN, Pennsylvania. As a Customer Service Representative, you will play a crucial role in assisting patients with their Medical Assistance applications and verifying their health insurances. You will also work closely with various stakeholders such as family members, employers, banks, and federal/state offices to gather additional information as needed.

Responsibilities

• Assist patients in their application process for Medical Assistance and other possible hospital state or federal programs

• Conduct interviews with patients in a hospital or office setting to fill out necessary forms

• Verify health insurance details of patients

• Collaborate with patients' family members, employers, banks, and federal/state offices to gather additional information when required

• Perform other tasks and responsibilities as assigned

• Utilize Spanish language skills when necessary to communicate with Spanish-speaking patients

• Handle insurance billing-related tasks effectively.

Requirements:

• Fluent in both English and Spanish.
• Possess a valid driver’s license, reliable vehicle, and car insurance.
• Preferred experience in a healthcare facility, insurance billing, Medicaid eligibility, or social work.
• Excellent communication and interpersonal skills, both written and verbal.
• Trustworthy, detail-oriented, goal-oriented, and organized.
• Comfortable working in a hospital environment.

Schedule:

Monday-Friday 8am-4:30p

If you are looking to make a positive impact in the healthcare industry and meet these requirements, we encourage you to apply for this rewarding position. For immediate consideration, please call us at 610.882.1700!