Customer Service Representative Job at Akkodis in Tempe
Akkodis, Tempe, AZ, US
Job Description
Akkodis is seeking aCustomer Service Representative for a Contract job with a client in Tempe AZ. The candidate is responsible for providing primary telephone support to customers, vendors, and technicians while effectively resolving facility maintenance issues.
Rate Range: $17/hour to $19/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Customer Service Representative job responsibilities include:
Respond to incoming telephone calls from business customers and utilize judgment to assess facility maintenance requests.
Generate work orders from customer calls and dispatch them through email, web, or fax within specified timelines.
Identify and escalate high-priority work orders according to established account procedures.
Collaborate with customers, vendors, facility managers, technicians, and management to ensure efficient handling of reactive maintenance work.
Organize and prioritize work to meet or exceed performance standards, ensuring timely follow-up and reporting on work orders.
Follow customer-specific policies and procedures while managing multiple customer interactions.
Address customer inquiries and resolve issues with a professional and friendly demeanor, demonstrating excellent communication and listening skills.
Ensure all documentation is completed accurately and on time, including work order follow-ups and reporting.
Thrive in a fast-paced and changing environment, adapting responses to meet unique customer needs.
Be flexible with availability to help staff at the Customer Solutions Centre operate around the clock as needed.
Desired Qualifications:
High school diploma or equivalent; bachelor’s degree preferred.
2-3 years of office-based customer service or call center experience.
Basic knowledge of facility maintenance services.
Strong computer skills with proficiency in web-based applications and ability to type with at least 90% accuracy.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at himanshu.kumar@akkodisgroup.com.
Pay Details: $17.00 to $19.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.
Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.
Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.
Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.
Our Evolution and Your Role in It
Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.
Empowering the Future
We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.
Join the Akkodis Community
At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.