Bilingual Customer Service Representative Job at TEKsystems in Livermore

Job Description          (Bilingual Customer Service Representative)

• Main responsibility is to handle inbound calls from customers and coordinates with the Dispatch and Scheduling teams to ensure customer orders are met in a timely manager and customer satisfaction remains high.
• Assisting with customer relations and order taking. (60-80 calls per day on average)
• Customer will call to place order, follow up on an order, or change an order and the CSR must understand the customer need, partner with Sales or Dispatch to get the product to the customer/solve the customer's problem in a timely manner and follow up with the customer to confirm they've been taken care of.

Desired Skills & Qualifications

• Bilingual (Spanish) preferred but NOT required.
• Previous CSR experience (2 years)
• Previous Call Center experience (2 years)
• Background in shipping/logistics
• B2B operations support

Work Environment

• Required to work on-site/in-office.
• Schedule will be M-F 8:30-5pm with a 30-minute lunch.
• Five week training schedule is 6:30-3pmwith a 30-minute lunch.
• Cubicle environment and will be using dual monitors. There are a team of 15 made up of dispatchers, CSRS, and then a few specialist roles.
• Concrete manufacturing company that has locations all over the Bay Area.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life

Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health

Spending Account (HSA) 

§  Transportation benefits 

§  Employee

Assistance Program 

§  Time

Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.